I've been a SECU customer for over 30 years. Like all financial institutions they have annoying aspects but in the case of SECU, I find them much less cumbersome or costly than those provided by the mega-banks. I've bounce maybe 3 checks in 30 years and like most folks I find the consequences overly punitive, however that is the nature of the beast. I've financed several mortgages with them (the last entirely online), have a credit card and direct deposit both my and my wife's paycheck directly into our account. For those of you who need someone to hold your hand through personal banking, SECU may not be your best choice. I'm very comfortable with leveraging the technology and often go a year without walking into a branch. When I do, I find the folks very friendly and helpful. SECU provides excellant online services which allows me to bank when I have the time and that "ain't" during the work day
Most Helpful Positive Review
Most Helpful Critical Review
My father had money at SECU of MD when he died in November last year. Even when I provided SECU with the death certificate and court documents showing I was the executor of the estate, they never returned my phone calls asking for access to his money. After two months of being ignored I filed a complaint with the Maryland Office of the Commissioner of Finance Regulations, and once the state was involved it still took SECU almost two weeks to finally close the account and sent me a check. In total this was a three month delay from the day my father died before they finally gave the estate access to his money, no excuse given, they just didn't care about customer service at all. If you love your family, don't leave money with SECU when you die.
TravelinTim's review was:
State Employees Credit Union of Maryland (SECU) is available to members of select schools, employees of select business, or anyone employed by the state of Maryland. Available financial services and products include checking and savings accounts, auto loans, credit cards, home equity, mortgages, and business banking. SECU’s website features various financial calculators, educational articles, and a list of frequently asked questions. Account access is available twenty-four hours a day with online banking and mobile banking. These free services allow members to check account balances, view cleared check images, transfer funds, pay bills, or access electronic statements. Members can also manage their accounts using the automated telephone system, ExpressLine. Customer service is available over the phone, by email, or in branch locations.
Founded in 1951, State Employees Credit Union of Maryland is the largest credit union within Maryland. SECU has more than $2.1 billion in assets and 248,000 members.