I've been a SECU customer for over 30 years. Like all financial institutions they have annoying aspects but in the case of SECU, I find them much less cumbersome or costly than those provided by the mega-banks. I've bounce maybe 3 checks in 30 years and like most folks I find the consequences overly punitive, however that is the nature of the beast. I've financed several mortgages with them (the last entirely online), have a credit card and direct deposit both my and my wife's paycheck directly into our account. For those of you who need someone to hold your hand through personal banking, SECU may not be your best choice. I'm very comfortable with leveraging the technology and often go a year without walking into a branch. When I do, I find the folks very friendly and helpful. SECU provides excellant online services which allows me to bank when I have the time and that "ain't" during the work day
Ratings by Category
Most Helpful Positive Review
Most Helpful Negative Review
I had a savings account with this credit union for years and refinanced my truck through them and paid it off. In late 2010, I requested a pre-approval letter for a modest sum to purchase a new house. I had already purchased and moved into my new home before SECU even got back to me. It took them four months just to give me a pre-approval letter. Needles to say, I closed my account and took my business elsewhere.