Service Credit Union (SCU) Reviews

2.0 out of 5 stars
2 Reviews

From Account Holders in the last year


Application Process

4 out of 5 stars

Customer Service

4 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Mar 01, 2017
Extra Unknown Charges
Anonymous Account Holder

Service Credit Union has great customer service, but their accounts are terrible. I signed up for an account that had no minimum balance and no monthly fees, yet here I am almost a year later and they are all of a sudden now taking $10 out of my account each month. No warning, no call, no email. Nothing. I contacted them and was informed that it was because I did not have a minimum balance of $1500 in my account. I am a college student and chose the no minimum account balance for a reason. My account will be closed as soon as possible and I will be opening an account with a different bank. They also do not have locations across the country. My account was opened in Germany, I moved to Florida, and there are no banks here.s

more ...
Jan 14, 2017
Anonymous Account Holder

I have Navy Federal (Love it), USAA (Great), Community Bank (Neutral) accounts.  Service Credit Union (No thanks) by far has the worse rates, restrictions, and policies for customers.  The only reason I have it, its the only "easy" option while stationed overseas to bank on and off base (+1 star for that).  Never tried their customer service via phone or online, however the tellers at the bank are nice and helpful (+1 star).  They seem to be loaded to care for security (+1 star) but seems to get into the way of functionality sometimes.  Their online site feels old and they have fees that my other banks don't seem to have.  They charge you $1 everytime you want to transfer money to a German account (-1 Star).  $7.50 everytime you want to do a US to US bank transfer (NavyFederal and USAA are free) (-1 Star), I can use an inconvenient process that Service Credit Union has setup via PopMoney (-1 Star).  Their loans are very restrictive, luckly I had options to use Navyfed or USAA (-1 Star).  I can't wait until my time overseas here is done to dump all my Service Credit Union accounts.  I only bank with them because there are no other options, I feel like I'm being taken advantadge of compared to the services I get from NavyFederal and USAA (-1 Star).  With NavyFed and USAA, I never felt that I was being restricted in how I wanted to use my money, I guess if you do not have any bank to compare too, Service credit union is fine, but having experienced other banks out there, this is by far a bank that would rank at the bottom of my list.     

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations