I have been with Service Credit Union since 1987. I joined in Germany just before retiring since retirees over there are not allowed to utilize the bank services on the military installations. Best thing ever. I have retained them through my retirement and have received excellent service. No fees for anything..I can completely bank online and have been able to do so, even before it was a popular concept. When needing to speak to a customer service rep, either on the phone or online, the service is prompt, efficient, and hassle free.
Ratings by Category
Most Helpful Positive Review
Most Helpful Negative Review
We bought a car in January, and the dealer got us financing thru SCU. We joined, got the loan at a good rate, and decided to see how the relationship with them went. We've been very unhappy with our regular big bank (new, big fees) and have been planning on switching to a CU. So we thought this was a good way to try them out.
The initial loan and opening process went fine, maybe a tad longer than we'd hoped, and paperwork seemed to take forever to reach us, but it was tolerable. Then the fun began. Our loan payment has only been processed correctly once since then.
Customer service has not been very friendly or helpful, though it is ultimately corrected temporarily-just not permanently. There's been other issues. We've had to call since to get our debit card mailed, and then our PIN as they never sent them out as we were told they would. We'd inquired after another loan, and CS really dropped the ball on that one-not calling us back, not processing paperwork the way they should, not offering us the information we needed so we had to contact them multiply times.
In all, they've struck us as very disorganized, not very friendly, not very helpful, and a bit incompetent. Sad to say, once the loan is paid off (and we will be paying it off this summer) we won't be changing over to them. Instead, we plan on just closing out these accounts and continuing our search for a new CU.