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Service Credit Union (SCU)

4.0 out of 5 stars
3 Reviews

From Account Holders in the last year


Application Process

4 out of 5 stars

Customer Service

4 out of 5 stars

4 5

These reviews were written by current and former account holders in the last year.

Jan 14, 2017
Anonymous Account Holder

I have Navy Federal (Love it), USAA (Great), Community Bank (Neutral) accounts.  Service Credit Union (No thanks) by far has the worse rates, restrictions, and policies for customers.  The only reason I have it, its the only "easy" option while stationed overseas to bank on and off base (+1 star for that).  Never tried their customer service via phone or online, however the tellers at the bank are nice and helpful (+1 star).  They seem to be loaded to care for security (+1 star) but seems to get into the way of functionality sometimes.  Their online site feels old and they have fees that my other banks don't seem to have.  They charge you $1 everytime you want to transfer money to a German account (-1 Star).  $7.50 everytime you want to do a US to US bank transfer (NavyFederal and USAA are free) (-1 Star), I can use an inconvenient process that Service Credit Union has setup via PopMoney (-1 Star).  Their loans are very restrictive, luckly I had options to use Navyfed or USAA (-1 Star).  I can't wait until my time overseas here is done to dump all my Service Credit Union accounts.  I only bank with them because there are no other options, I feel like I'm being taken advantadge of compared to the services I get from NavyFederal and USAA (-1 Star).  With NavyFed and USAA, I never felt that I was being restricted in how I wanted to use my money, I guess if you do not have any bank to compare too, Service credit union is fine, but having experienced other banks out there, this is by far a bank that would rank at the bottom of my list.     

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Feb 23, 2016
I hope I never have to leave!!
ahinson1987 Account Holder

I have had Service Credit Union for a little over 3 years and I have received EXCELLENT service the entire time. I don't even know what my credit score was when I first opened an account with them, but I do know that i had negative remarks on my banking report from past issues with Bank of America AND Wells Fargo. They let me open an account anyways, but I had a 10 day hold on checks and was not allowed to Courtesy Pay. Over the last 3 years, I've managed the accounts responsibly, they've lifted those restrictions and even given me an emergency loan when my paycheck was $500 short what it should have been. I Courtesy Paid right before I left Germany, I was moving back to the States and to Alaska to start a different job (I was a civilian employee of the DoD when I lived in Germany), and it took the Direct Deposit awhile to get started from my new job. They let me turn that Courtesy Pay into a loan as well, and I paid it off over 6 months. As much as I travel both domestically and internationally, I've never had any issues. Their customer service is AWESOME and I miss being able to have a branch closeby, but I can bank with any of their co-op branches, and they are everywhere! I cannot recommend them highly enough!!!

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Feb 02, 2016
Great! Excellent Service and products
laborraine Account Holder

I joined the Service Credit Union in the 70's while stationed in Germany.  Service Credit Union have helped us in many occasions.  I've worked in a bank for 10 years.  So, I know the ins and outs of banking.  SCU has a great customer service and great products.  I recommend them to everybody.  Thank you for your time and efforts to please your members.

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