San Diego County Credit Union (SDCCU) Reviews

1.0 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

2 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Jun 14, 2017
Got jerked around four months on a refi.
phillipbruce Account Holder

Never apply for any kind of mortgage due to prolonged process and below market appraisals by their people.

If you love paperwork, delays, getting jerked around and rejected, this is the place to go.

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Nov 29, 2016
poor online experience
Anonymous Account Holder

It is difficult to talk to a real person, and the website is too slow.

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Sep 22, 2016
Poor Customer Service
Anonymous Account Holder

I have been with SDCCU since 1999 . I have a credit card with them that I rarely use. They arbitrarily put my account on electronic billing without notification. That would be fine except they do not send out email statements like every other credit company does. An automatic charge was made to my account without my knowledge for $9.49 . Since I do not use the card, I did not check it online and no notices were given. Two months later, I get a delinquency notice. (In the mail) That I was 2 months behind with my credit card payment of $9.49 & that they had added $26.00 in late fees. Customer service eventually credited back the late fees but it was not a pleasant experience. They now have me back on paper. Hard to believe but hey say they do not have an email notification system. 4 months later I discovered that my credit report showed a "Serious Delinquency" 2 months of missed payments (Over $9.49) When I contacted them they refused to remove it. After reading other reviews on SDCCU it appears that they really don't treat their customers very well. I recommend finding another credit union to All.

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