Randolph-Brooks Federal Credit Union (RBFCU) Reviews

1.7 out of 5 stars
15 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Jun 16, 2017
Anonymous Account Holder

The WORST customer service I have ever experienced (Most of this is about the call center). I have been a member for a long time (I believe 6 years) and I stopped using my account as frequently. I recently started using it again and boy, was that a mistake. I was negative $9.85 due to PayPal drafting out of my account a few days after I had made the transaction. I didn't realize that it took a few days to come out and since I have most of our money with another bank, I didn't have a lot in there. I will own up to my mistake of thinking that PayPal would draft the money that I spent right away...but they charged a $24 fee for being negative $9.85!!! & i had money available on my credit card to cover it. I called letting them know that I take responsibility for my mistake.. aka it was my fault... hoping they could refund it as a one time courtesy since this is not a frequent thing for me. I have had to go from representative who told me as I was being transferred "they are just going to tell you the same thing.", to their supervisor, to that person's supervisor and all the way to the vice president of the call center and not one of them refunded me.  They literally did not care that I was crying or anything. They said they provided me a courtesy by paying the transaction and that if they refund me, then they will have to refund other people too and that it would be unethical. This CU makes billions and they can't refund $24 due to a mistake. I am incredibly disappointed in RBFCU and their awful customer service to the point that I will be closing my accounts and looking to transfer my auto loan and credit card. I even went into a branch after all this occurred to withdraw the money I had in there and told them I was closing my accounts due to customer service and not one person cared that I was leaving them after all these years. I know they could care less if I leave their bank because I am just one person, but I hope to spread the word that.... Their customers CLEARLY do not matter to them. They used to be so much better. It's evident they aren't anymore due to all the other reviews I see. Anyways, do not bank with them. Take your money to a bank that cares about their customers

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Apr 25, 2017
Switching to another bank
Anonymous Account Holder

Mobile app does not update your balances so your stuck paying a ridiculous amount of fees. Apparantly its a tool for us to use but does not gurantee that your account is updated, in order for us to view our current balance we will have check out the website. It's ridiculous. Switching to a different bank now.

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Apr 20, 2017
Anonymous Account Holder

So upset, been trying to get balance info updated on credit bureaus with no success. This is affecting my fico score and interest rates on new house im buying. This is the second time this has happened

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Apr 18, 2017
Anonymous Account Holder

HORRIBLE customer service. they wil nickle and dime you. dont take it just from me. read all the reviews. they clearly suck.

stay way from them.find another bank.

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Mar 30, 2017
Anonymous Account Holder

This credit union is the worst. They are FOR PROFIT and years of relationship would not matter. Just go to PENFED or NFCU, they are tried and tested and the best in taking care of veterans. RBFCU will rip you off, put so much hard hit on your credit report when applying for a loan and does not have common courtesy saying "it is not the banks fault so we cannot refund your money." They love overdrafting your account for a menial amount of money. It does not matter if it's 3 dollars or 5 dollars. They will charge you 24 bucks for it bec "it is not the banks error." according to their representatives. This credit union is as heartless as you can imagine. Don't fall for their tricks, this is a business that doesn't build a relationship. RBFCU exist to take your money, anyway they can.

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Feb 21, 2017
Love randolph
Anonymous Account Holder

I don't know what all these people are talking about i love randolph. They approve my line of credit and great interest rates on my car and i love the fact that i can reactivate my card when found.

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Dec 30, 2016
Understaffed and never helpful
Anonymous Account Holder

Love credit unions, this is the worst I've used in 35 years of banking. Always horribly understaffed, never a real banker to talk to, never see the same bankers. I'll be closing out my accounts

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Nov 01, 2016
Horrible!!! Never ever Again
Anonymous Account Holder

WORST EXPERIENCE HANDS DOWN!!!!! I would not recommened AT ALL!!!!! I am seriously shocked that this credit union is still in business. Most of the employees are very nice and helpful. HOWEVER, be very careful wehn applying for credit that did 4 hardpulls on my TransUnion report. I am not happy at all and will be closing my accounts with them. If you want a GREAT bank go with PENFED Credit Union or Navy Federal Credit Union!! 

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Oct 30, 2016
Rude to Customers Greedy & Poor Service
AdanLozanoJr Account Holder

Avoid this bank!  I moved from Navy Federal CU to Randolph-Brooks Federal CU (RBFCU) because they have a branch close to my home -- biggest mistake I ever made!  I've never experienced such poor service from any company (except for AT&T, maybe).  The tellers are rude, hold times for customer service line is way too long, their online banking software is antiquated, and their operating hours are limited to the business day.  There is no chance of getting any type of support after hours.  I set up so that my life insurance premiums could be deducted from my bank account, so they (life insurance) verified my bank by drafting $0.01 (one cent) and I was waiting for my VA disability check to fund the account: my account had a zero balance.  Well, Randolph-Brooks Federal CU charged me a $24 NSF fee.  My life insurance company returned the $0.01 (one cent) to my bank account about three days later.  I called RBFCU and they would not credit me the NSF fee.  They will stick it to you any way they can, given the opportunity.  Anyone choosing this institution would be making a grave mistake.  Beware RBFCU!

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Oct 12, 2016
Sells your mortgage before ink dries!
Anonymous Account Holder

Been with RBFCU for over 15 years... paid off several car loans with them, but never applied for a mortgage with them until summer 2016.

Fortunately we asked the right questions BEFORE it was too late...!!!  

RBFCU admitted they will sell your mortgage as soon as they can --- in fact, they will sell it immediately upon "approval/closing" when possible.

Not exactly what I consider approriate customer care for what would be our single largest financial obligation.

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