ORNL Federal Credit Union Reviews

1.4 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

May 04, 2017
Anonymous Account Holder

I have been an ORNL Fcu Member for 13 years. 10 years ago the customer service was beyond fantastic. It was so good I never shopped any financial products anywhere else. Interest rates are very fair. Over the last 3 years customer service has declined so much as soon as my truck is paid off I am closing all accounts with them. I have never had an overdraw in 15 years and they have always released my direct deposit at 6 am on the day that it is due. Not early. Though recently I have noted they have been releasing at midnight.

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Jan 26, 2017
Anonymous Account Holder

This bank is horrible. With direct deposit my job sends my money to the bank on Wednesday. ORNL won't release my funds till Friday morning. ORNL act like your money is theres and they act like they tell u what and how to spend your money in your account. A lot of people live pay check to pay check and that's why American choose direct deposit to get paid early. I wouldn't recommend this bank to no one and the sevices is horrible. The best bank is TVA employees Credit Union they release your money 2 days before payday and there service are great.

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Dec 16, 2016
Anonymous Account Holder

Holding my direct deposit in hold and won't release it and caused me to be late for work and lose money. Over this credit union!!!

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Aug 25, 2016
Anonymous Account Holder

 Absolutely pathetic. Rude, unprofessional and uncaring on the phone and unwilling to try to help a person out with a problem. 

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Aug 03, 2016
Shady and Retaliatory
Anonymous Account Holder

I have banked with ORNL for over 20 years and have had 11 perfect auto loans with the bank.  Fell on hard times and had to file bankruptcy.  Was denied reaffirmation, and now ORNL is suing my wife for repo fees because she was on the account.  Offered several times to continue payments on the car.  I wasn't even behind!!!  They levied my accounts and have taken what little money my wife and I have. I have four children. One with special needs. This credit union has absolutely ruined our life!!  I can't begin to tell you how upset I am.  I did everything right, and they have been absolutely horrible to me and my family. I now have no money to pay my bills.  They took everything!!! Looking back, I wish my wife would have filed bankruptcy as well.

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