Credit Union Reviews Advertiser Disclosure

OnPoint Community Credit Union

1.5 out of 5 stars
2 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Sep 13, 2016
Horrible morgage department.
rlpdx38 Account Holder

wife and I are trying to get pre approved for a home loan. filled out the online application and submitted info on 9/2. No one has gotten back to us. Both the wife and I made follow up calls. since then. I have never ever been treated so horrible from a credit union or any business in my life. There is something definitely wrong with the morgage department of this cu.

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May 06, 2016
Unreliable and Overcomplicated
Anonymous Account Holder

I was with OP for 5 years and intended to keep them when I moved to an area where they did not have a branch. I quickly realized how unintuitive their mobile banking and phone services are. I had lived right down the road from a branch so I frequently stopped in to take care of payments, deposits, etc. because it was convenient for me. However, it only took 6 months of me living away from a branch to switch to another Credit Union. I had numerous problems with mobile and online transfer/deposit functions not working, and had employees with member services fail to process payments that I had authorized over the phone - leading to me being sent to collections. I have had zero unnecessary issues like these with my new CU and am disappointed to have seen OP go downhill. They need to update their online and mobile capabilities immediately. 

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