Credit Union Reviews Advertiser Disclosure

OnPoint Community Credit Union

1.5 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

1.5 5

These reviews were written by current and former account holders in the last year.

Sep 13, 2016
Horrible morgage department.
rlpdx38 Account Holder

wife and I are trying to get pre approved for a home loan. filled out the online application and submitted info on 9/2. No one has gotten back to us. Both the wife and I made follow up calls. since then. I have never ever been treated so horrible from a credit union or any business in my life. There is something definitely wrong with the morgage department of this cu.

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May 06, 2016
Unreliable and Overcomplicated
Anonymous Account Holder

I was with OP for 5 years and intended to keep them when I moved to an area where they did not have a branch. I quickly realized how unintuitive their mobile banking and phone services are. I had lived right down the road from a branch so I frequently stopped in to take care of payments, deposits, etc. because it was convenient for me. However, it only took 6 months of me living away from a branch to switch to another Credit Union. I had numerous problems with mobile and online transfer/deposit functions not working, and had employees with member services fail to process payments that I had authorized over the phone - leading to me being sent to collections. I have had zero unnecessary issues like these with my new CU and am disappointed to have seen OP go downhill. They need to update their online and mobile capabilities immediately. 

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Jan 26, 2016
Online banking doesn't post my bills!
Anonymous Account Holder

My biggest problem with OnPoint is that their system does not seem to post my payments using their online banking from mobile or computer devices. I am extremely frustrated and am getting charged late fees from my Chase credit card. I am about ready to leave.

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Jan 08, 2016
Discriminating turds.
Anonymous Account Holder

Clackamas/Happy Valley is not professional nor kind.
We are very dissatisfied with the service here. Branch manager insulted my job and discriminated against my Husband's account due to this - even admitted it over the phone. If you are looking for a respectful and professional place to do your business do not bank here!

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