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Neighbors Federal Credit Union

2.5 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5
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These reviews were written by current and former account holders in the last year.

Nov 01, 2016
Thanks, been a life saver!!!
Anonymous Account Holder

Recently lost everything in home during flood, the help Neighbors offered on my car

loaned saved me from the financial burden over the last 3 month, Applaud!

more ...
Sep 07, 2016
Poor customer service
Anonymous Account Holder

payment due date fell on a holiday, tried to pay via their phone system and call was never answered, tried to pay online but password locked, called the number no one ever answered

more ...
Aug 04, 2016
lack of customer service and high fees
rem220 Account Holder

This credit union has lost it's way.  Their banking systems are worst (even though they upgraded).  They have poor record keeping in auto loans.  They collect fees and change account terms on you - bait and switch.  I transferred my auto loan with them and plan on closing all accounts in the near term.  I've had better experineces with larger banks than I've had with them.  I DO  NO recomend them to anyone.   See my recent note to their branch manager....    

....This goes back to my comments about being less a credit union, adding more fees, and loosing your way of customer-centric focus.  Over the past few years I haven't had a positive customer experience.  I'll probably be closing my accounts with Neighbors over the next few days. 

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Jun 18, 2016
Unlawful practices
Peak1 Account Holder

Never ever use neighbors for any type of loan !!   They added insurance to my car without informing  I carry excellent private insurance during the entire loan.  Also add insurance policy to a 4 wheeler that of course does not require insurance !!!  So my monthly payments weren't being applied to my loan payments instead to insurance and late fees  I have spend countless hours trying to find out what they where doing to cause my account to not be paid  I got all my payment history and the insurance wasn't on statement.  Finally by accident, one of the new employees gave me the true "statement "and I uncovered the truth. My credit score has been ruined and I have been harassed  daily by their rude collections department.  Going in again on Monday to confront them!!

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