Navy Federal Credit Union Reviews

Navy Federal Credit Union Reviews
2.4 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

3.5 out of 5 stars

2.5 5
Collapse

These reviews were written by current and former account holders in the last year.

Jan 28, 2020
Excellent Credit Union
pea913 Account Holder

Full service financial institution with global reach.   

more ...
Sep 22, 2019
Cherisis Account Holder

I applied for a home loan and it took them 2 months to get me an approval. 

more ...
Sep 11, 2019
Thieves
Yankorramos Account Holder

Garbage... I have had this bank for almost 9 years and the one time I dispute a charge I keep getting the run around. I had a transaction declined but somehow Navy Federal won't give me my money back asking me documentation that doesn't exist for declined transactions. Chase has been a much better bank and their service makes NFCU's pale in comparison. I'm leaving this atrocious bank.

more ...
Aug 14, 2019
Mortgage department-poor communication
tigg456 Account Holder

I have been with NFCU since 2001 and have used them twice before for my mortgage loans.  I never had an issue with them until this loan I am currently in the process for.  The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me.  I literally have to BEG someone to reach out to me to explain what is going on with my loan.  I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you.  And make you feel as though they care about your business.

I notice that things began to change with this institution once them began to relax the restrictions for potential new account members. 

more ...
Jul 19, 2019
snail paced and poor communication
AirborneRN Account Holder

When you apply for a mortgage count on waiting months for it to process. I used this bank because they opened a branch in my town. The staff was pleasent and attentive when I applied to refinance my mortgage. Then everything switiches to Pensacola, FL. You will get an email from a processor and after you complete many forms your file will sit for months. I have not spoken to my current loan processor even though I have called her numorous times. I have waited 4 months now and I have no idea if I am even close to closing. I paid fees up front and if I switch to another bank I will lose $500. I will accept the lose and call USAA at the end of this month. I am a retire Army officer and a medical professional. I make a six figure income and have a credit score in the 700s. There is no excuse for this debacle of a bank. 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations