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Excellent Credit Union
Full service financial institution with global reach.
I applied for a home loan and it took them 2 months to get me an approval.
Thieves
Garbage... I have had this bank for almost 9 years and the one time I dispute a charge I keep getting the run around. I had a transaction declined but somehow Navy Federal won't give me my money back asking me documentation that doesn't exist for declined transactions. Chase has been a much better bank and their service makes NFCU's pale in comparison. I'm leaving this atrocious bank.
Mortgage department-poor communication
I have been with NFCU since 2001 and have used them twice before for my mortgage loans. I never had an issue with them until this loan I am currently in the process for. The loan department has a serious communication problem and it's extremely unprofessional how they have dealt with me. I literally have to BEG someone to reach out to me to explain what is going on with my loan. I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you. And make you feel as though they care about your business.
I notice that things began to change with this institution once them began to relax the restrictions for potential new account members.