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Members 1st Federal Credit Union

1.3 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5
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These reviews were written by current and former account holders in the last year.

Jan 20, 2017
Not customer focused.
Anonymous Account Holder

When issues arise, they just charge you more. If you over draft because of an error in another company's auto pay system, you can't get that fee removed. If you want to stop an auto pay from going through you have to pay 30$. Again, even if it wasn't at all your fault but another's. Neither will work with you to fix it or reduce penalty. This has happened five times over the past five years. It's not an account I regularly use. I plan to close it asap.

more ...
Aug 21, 2016
A big headache
Anonymous Account Holder

I bought my new car in May and set up my car loan from Members 1st. It has been nothing but a problem for 4 months. First they set the loan up incorrectly, then when I went to fix it, I had to go into a local branch. The teller was extremely unhelpful and was telling me that I had no idea what I was talking about even when I was given directions from the members 1st loan center. So then I had to try another local branch to see if they could fix the problem. It seemed as if she had and my payments were now correct set up at biweekly. I checked my bank statment to make sure the loan payments were being withdrawn, which they were. However I now have gotten a notice saying that it is again incorrect. So over this problem and this credit union.

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Aug 15, 2016
Unfair outrageous overdraft fees
Anonymous Account Holder

They rearrange checks, ATM withdrawals and deposits to get as many fees charged as possible. When looking at my account daily, the checks are posted with a positive balance and when I call and say my account was positive -look at it. They say I can't go by that. I have over 4,000 dollars in overdraft fees this year alone. They do not put deposits before checks.

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Aug 03, 2016
Anonymous Account Holder

They don't help anyone!

more ...
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