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MAX Community Credit Union

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3 5

Reviews (4)

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Feb 20, 2016
This is an A-1 financial institution.
Anonymous Account Holder

Customer service is excellent.   Efficient handling of issues, friendly, courteous staff.  Offers a variety of financial services for members.

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Mar 04, 2014
Lousy Customer Service / shady policies
Anonymous Account Holder

I've been a MAX member for about 3 years. They keep changing their online banking portal (3 times in the last year online) and each time it gets less user friendly. We financed a camper through them, which went smoothly. We then financed a vehicle purchase through them, which was a disaster. On the day of purchase, they changed the loan % TWICE in their favor, setting off a long series of complaints as the vehicle purchase had been settled with them via phone over 3-4 calls CLEARLY. Yet they lost all that paperwork, and then the rate changes....My wife has a series of business accounts with them and between their lousy online portal and their bizarre policies (such as not supporting direct deposit in 2014) she finds them lousy. The last straw? They piggybacked an insurance policy for that vehicle on the back of the car loan, at $812 PER YEAR, when there was a balance of only $5K left on it. No phone call, no email. Absolutely no effort to resolve this issue fairly when I complained about it. As a result my wife and I pulled 4 accounts worth about $75K out of this bank. We have zero trust or faith in the management at MAX Credit Union.

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Jan 31, 2014
Great to do business with MAX
Anonymous Account Holder

I have been a MAX member for three years and have all of my finacial productions with them.  They have low rates and great dividends.

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Nov 26, 2013
Anonymous Account Holder

This is the worst place to do business. I would prefer to deal with a regular bank than Max Credit Union

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