Heritage Trust Federal Credit Union Reviews

1.0 out of 5 stars
1 Review

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Nov 29, 2016
Anonymous Account Holder

I opened up an account here a few years ago because my husband banks here and has since he was a teenager. His brothers, mother, you name it, use this bank. I have had my card declined several times because of "possible fraud". No one called me to tell me they were locking it and when I called customer service, they couldn't help, so I had to go into the branch where they told me it had been locked & they unlocked my card while I was there. One of the times was because I had picked up my prescription at Publix and paid and then I went grocery shopping and paid for groceries, so they said "more than one transaction in the same location is suspicious". It is SO embarrassing to stand in a grocery/doctor/etc. line to pay & have it declined when I KNOW there is money in the bank. Then, my husband, brother-in-law, and I went to NY for a wedding and we got stuck there because they shut off our cards. Customer service was USELESS! Of course, it was our fault because we did not tell them we were going out of town. Now on to today’s matter. I went to transfer my husband $50 and accidentally added an extra zero. It transferred $500 from my account that I didn't even have, to my husband AND charged me a "convenience fee". As soon as I did it, I had my husband transfer it back, I called customer service, and sent a message on the mobile website to ask for the $35 fee to be waived/refunded. Of course customer service couldn't help me. I still have yet to receive a message back from anyone. I called customer service again and again, they were unable to help me. Then I called Member Services. They were also unable to help! Someone with possibly call me back in one business day or I can go into the branch. This is unacceptable! I pulled all of my money out when the NY thing happened to go somewhere else, but I decided that I would give them one more chance since it was our fault for not letting them know we were leaving the state. Not this time. As soon as my $35 fee is returned, I am out of there! 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations