GTE Federal Credit Union Reviews

2.2 out of 5 stars
6 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

2 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Jun 15, 2017
Has gone downhill in recent years
Danadina21 Account Holder

I opened a checking account in 2012 after multiple snafu's with Chase. Everything was gravy at first but they've stopped caring as much about retaining their customers. It's a nightmare to go into a branch, one such visit I wanted to see a banker and waited for over an hour. Needed to go to a teller and waited 30 minutes in line. I scheduled a payment to be paid to my credit card from my checking account, they refused the transaction and charged me a fee to do it. Wouldn't waive it even though there was money in the account when they did this and it was the exact amount of the payment. 

Just went on chat today to close my accounts and the rep didn't even care. Their losing customers! And they just don't care! 

If you're looking for a better credit union, go to either PenFed, SDFCU, DCU, or Suncoast CU. Pretty much anywhere but this place.

I even went back to Chase I hate this place so much!

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Apr 27, 2017
Terrible Credit Uniion
Anonymous Account Holder

I used GTE for an auto loan (they had the best rate) so decided that I would also set up a small checking account to test them out. I've had nothing but problems with them from the beginning. This month they messed up a wire transfer and then decided to give me a fee for their error. I called customer service to get the fee removed and their response was "unless you can prove fraud, we will not remove the fee" even though it was an error on their part from the beginning. This joke of a bank has the absolute worst customer service and is incapable of being trusted with your money. I gave them them a chance to fix things and waive the erroneous $30 fee but apparently they would rather lose a banking and auto loan customer. If you are considering this "credit union" do yourself a favor and RUN. I'd also recommend Ally Bank who assisted me with GTE's mess up and was more interested in helping me with the error than pushing fees.

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Jan 18, 2017
Absolutely horrible
Anonymous Account Holder

I'd be willing to bet they now pay their customer service reps minimum wage. They serve absolutely no purpose besides making constant mistakes with members' finances( like depositing funds into someone else's account on multiple occasions- not just once). Completely incompetent, and if they don't make minimum wage they definitely should.

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Oct 29, 2016
New customer so far so good
drjhyde Account Holder

So Far no problems, great customer service would recommend to friends and family!

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Aug 29, 2016
I'm happy with this credit union but....
Anonymous Account Holder

They closed a lot of their ATM locations. If you live in northeast Tampa be prepared to drive a long distance. You either have to go out to 56th and Busch, Gunn Highway or travel the always busy Bruce B Downs to Wesley Chapel. I live in southern Lutz so none are convenient. If you withdraw money, there are McDonalds that have Suncoast ATMs with no fees but you can't make deposits. 

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Aug 05, 2016
Karlabarkdoll Account Holder

SLOW new system, I will be taking my business elsewhere and canceling this account. Took 30 minutes to deposit cash. Unbelievable

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