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Georgia's Own Credit Union

2.5 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Oct 04, 2016
They try and fail
Anonymous Account Holder

Online systems are regularly down. Updates a few times a year with outages of a day or more. Errors after every update. "Sorry for the confusion" is their standard line. There is no confusion, they mess up and do not take ownership of their errors. 

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Sep 19, 2016
Terrible Terrible Terrible
Anonymous Account Holder

Current customer - until tomorrow. They switched to the chip card without adequately notifying customers so my card was deactivated on the 7th September and I had ordered a new one the day before. Had to get cash out at the local branch for weeks, running into problems multiple times where there systems were down so they couldn't give me money because they couldn't look up what was in my account. They assured me multiple times my card would be delivered to my home address and was on track. It's not September 19th, still no card and there systems are down yet again. And yet, customer service holds are still 15-30 minutes, the call center just directs you to visit their main branch every time, systems are 5/10 times down, and apparently customer service has the audacity to tell me thing would go a lot easier if I just didn't get mad. 

Absolute trash.

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Nov 30, 2015
Not the best
rjpurdy1 Account Holder

Have been with themfor almost 4 years... and been with the same employer for as long... not very helpful with trying to build credit.. have only came across 3-4 workers that were helpful n showed interest... as soon as i found a primary financil istitution i like i will be discontunuing my direct deposit and more than likely just closing the account...

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Nov 29, 2015
Great experience
jwc5011 Account Holder

Conyers branch. Great customer service, very responsive to individual needs. I have a personal and business account with GOCU and have had similar accounts with several other CUs. By far this has been the best experience. My wife and I have a personal loan and an auto loan - the process was a breeze and approved on site at the time of application. What a pleasure doing business there.

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