I have been a member for many years, have had several loans, two mortgages and a checking account. I LOVE the debit and credit rewards program! I would recommend this credit union all day long.
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My husband and I have been members for over 30 years. Each year (since becoming Genisys) the service has gone down hill. If you have a question or concern that you want addressed don't call the generic customer service people. They are rude and condescending. They CLOSED DOWN for an entire weekend to do some computer programming. NO CUSTOMER SERVICE AFRER HOURS. During that weekend, access to my funds was brought to a halt. There was no way to get my money or use my debit. Trusty AMEX to the rescue. Called to discuss the following Monday and was "schooled" by the rep. on the phone about how the internet works and that sometimes "it just happens". Unbelievable. Would I hire most of these employees? Heck no. Might just grab our cash and go to small local bank.