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Empower Federal Credit Union

1.0 out of 5 stars
2 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

Oct 22, 2016
biggest bunch of morons i ever encounter
Anonymous Account Holder

biggest bunch of morons i ever encounter . They keep saying they receive notice that my vehicle is uninsured and are tac a nother 1,000.00 to my loan . I go true this every 3 months . I pay insurance in full once a year . Ever since my credit union was talking over by then. Never had a problem over 30 yrs . now these pigeon brains take over . They changed my routing # allowing numerous numbers of check to bounce . Now I received notice my credit card payment was rejected. Now to pay more late fees . Where does it end . The tellers and staff speak like they were hired from the rescue mission . And have on clue what s going on . So if your credit union is voting to merge with them . beware

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Jan 22, 2016
Unable to help and outdated.
Anonymous Account Holder

Unable to do any true mobile banking. No bill pay online or through phone, can only do bank transfers. branch locations do not make any attempt to assist without being at the branch, they do not even post or offer their number. main number for the corporate in Syracuse is just as unwilling to be of any assistance, only give simple answers to move you off the phone or to someone else. everyone is more than happy to tranfer you around without actually trying to aide in any way.

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