El Paso Area Teachers Federal Credit Union (TFCU) Reviews

1.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5
Collapse

These reviews were written by current and former account holders in the last year.

Jul 26, 2017
Fee Hungry
Anonymous Account Holder

I've been with them for 7 years and all of sudden they start adding random fees without giving notice. I had gone into the red with my account in between checks and while reviewing the account, the overdraft fees didn't add up to the charges.. When asked for a manager to review both by email inquiry and on the phone, was told no. Don't bother going here. Yes, they are local but I'm sure another bank would do better business.

more ...
Mar 31, 2017
100% do not recommend
Anonymous Account Holder

They charge fees for everything! In the process for a house loan they took over 3 months to complete and would always give falls promises. The lady and the underwriter who handled these loans, they do anything in their power to screw you over. they seem nice but do not fall for it!

more ...
Nov 15, 2016
AWFUL
Anonymous Account Holder

They hold your checks. Can't use your money!

debit cards issues, card constantly not working. 

Phone number on card is useless, they claimed not to know who TFCU is!

card blocked AGAIN!

more ...
Nov 14, 2016
Negative attitude by manager on westside
Anonymous Account Holder

They created an issue on my car loan. I put in my check and they held the funds. Who does this?  

My car loan didn't get the payment as a result and my other payments bounced. I got fees at both ends.

Iasked the manager to remove the fees for what happened. Plain and simple he tells me No.

my whole check once they released the funds got eaten up with fees. I just closed my account.  I WILL TELL EVERYONE ICAN ABOUT HOW BAD THIS PLACE IS.

 Can't wait to get my car paid off and be out of this place.  

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations