Del Norte Credit Union (DNCU) Reviews

1.0 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Jul 21, 2017
HORRIBLE
MaxwellCT Account Holder

Wow. I wish I could rate this bank one star. I have never written a review before but after everything I have dealt with with them it has come to this. I deposited my PAYCHECK on Thursday the 13th via the mobile app. Monday rolled around and the check had still not been deposited into my account despite being authorized according to the app. I called their call center that day and spoke with a woman who was so incredibly rude I can only hope that I never have to deal with her laziness again. I sent an email about the issue on Monday... it is now Friday-- nothing. I went into a branch on my lunch break and was told that the check would be released today (Friday) due to a 7 business day hold. Still not sure why the app does not inform their members about holds, but rather holds the money with seemingly no reason. The teller informs me that the check will be released on 7/21/17. FOR A PAYCHECK?? Not a personal check, not an insurance check. A paycheck. Incredible. Regardless, what can I do? I wait until today and still the check has not been released. I call the call center twice and explain to them the situation. The first girl I spoke with was unwilling to help and the second one put me on hold to talk with her manager. I find out that the check will now not be released until MONDAY. WOW. Do not use this bank. Incredibly horrible customer service and clearly not well trained staff.

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Apr 18, 2017
Not at all consumer friendly
Anonymous Account Holder

If you don't have a checking or savings account with them it is very difficult to make a car payment.  I bought a car at a dealership and financed with Del norte because they offered the lowest interest rate  I've never dealt with any financial institution that does not allow on line bill pay unless you have a checking or savings account.  I've financed with other credit unions and have always been able to use online bull pay; if you want to conduct your transaction electronically you have to start the transaction about ten days before your due date!  In addition; when you call them they are very rude.  I would rather pay a few dollars more per month and deal with a friendly, efficient business.  I will be exploring options to get my loan refinanced right away.

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Aug 22, 2016
Not trustworth
moto2000 Account Holder

I had an account with Del Norte for about 3 years with no problems, and closed it when I moved out of New Mexico.  After a year I decided to move back and applied to open an account with Del Norte again.  After applying I found out that they did a hard credit check on me.   There was no warning or indication that they would do this for a normal account (I can understand if I applied for a loan).  I was told that on page 3 of 10 in the Terms and Agreements Document it states they might do a credit check. This seems extreme for just opening an account, and they should state this up front that a hard inquiry will be pulled.  I try to preserve my credit score, and now I used up an inquiry when I was not trying to obtain credit.  I called customer service several times, and was told that a manager would contact me.  She never called.  I eventually called and was able to speak to her, which is whn I recieved the explaination above.

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