Del Norte Credit Union (DNCU) Reviews

1.0 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Jul 21, 2017
HORRIBLE
MaxwellCT Account Holder

Wow. I wish I could rate this bank one star. I have never written a review before but after everything I have dealt with with them it has come to this. I deposited my PAYCHECK on Thursday the 13th via the mobile app. Monday rolled around and the check had still not been deposited into my account despite being authorized according to the app. I called their call center that day and spoke with a woman who was so incredibly rude I can only hope that I never have to deal with her laziness again. I sent an email about the issue on Monday... it is now Friday-- nothing. I went into a branch on my lunch break and was told that the check would be released today (Friday) due to a 7 business day hold. Still not sure why the app does not inform their members about holds, but rather holds the money with seemingly no reason. The teller informs me that the check will be released on 7/21/17. FOR A PAYCHECK?? Not a personal check, not an insurance check. A paycheck. Incredible. Regardless, what can I do? I wait until today and still the check has not been released. I call the call center twice and explain to them the situation. The first girl I spoke with was unwilling to help and the second one put me on hold to talk with her manager. I find out that the check will now not be released until MONDAY. WOW. Do not use this bank. Incredibly horrible customer service and clearly not well trained staff.

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Oct 29, 2017

We are sorry that we were unable to meet your service expectations. We would like the opportunity to resolve your unanswered questions. Please contact us at your earliest convenience.

 
Apr 18, 2017
Not at all consumer friendly
Anonymous Account Holder

If you don't have a checking or savings account with them it is very difficult to make a car payment.  I bought a car at a dealership and financed with Del norte because they offered the lowest interest rate  I've never dealt with any financial institution that does not allow on line bill pay unless you have a checking or savings account.  I've financed with other credit unions and have always been able to use online bull pay; if you want to conduct your transaction electronically you have to start the transaction about ten days before your due date!  In addition; when you call them they are very rude.  I would rather pay a few dollars more per month and deal with a friendly, efficient business.  I will be exploring options to get my loan refinanced right away.

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1 Reply
Oct 29, 2017

We are sorry that you didn’t get the information you needed. As a Member of DNCU, you do have the ability to make electronic payments. Please contact us at your earliest convenience and we can share the options available to you. Thank you for your feedback.

 
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