Cyprus Credit Union Reviews

2.0 out of 5 stars
4 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1 out of 5 stars

Customer Service

1.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

May 16, 2017
Cyprus CU doesn't care about you!
rymcallister Account Holder

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Cyprus Credit Union doesn't care about you or your individual circumstance.  Without going into too much detail, I had some job transitioning that resulted in my credit and overdraft account going delinquent.  After only 90 days, Cyprus sent the account to collections with Knight Adjustment Bureau.  After speaking with a rep of Knight Adjustment Bureau today to try and come to agreeable terms to keep me out of bankruptcy and to settle my account, I was told by the manager, Patty, of Knight Adjustment Bureau, that Cyprus Credit Union is bank who only looks at the numbers and doesn't care for people's individual circumstance.  As a creditor and collection agency, they are required by law to avoid unnecessary expenses.  In the year and a half since my account went delinquent, both Cyprus Credit Union and Knight Adjustment Bureau have increased my original balances by over $1300.  Seem they're not abiding by law and are not avoiding unnecessary expense.  Furthermore, they want 93% of the balance due (including the $1300 they've inflated the account with) in order to settle the account.  I can't afford that.  I've been struggling financially for the past two years and I just want to move on with my life.  I offered to settle at 50% of the current balance due ($2155) which is more than reasonable considering the majority of my other creditors offered to settled at 35%.  Settling at even 50% puts me as the consumer in a bind, but they don't care.  Knight Adjustment Bureau claims Cyprus is the one making the decision for settlement.  Seems Cyprus Credit Union's end goal is to force good people here in Utah into Bankruptcy.  I would avoid obtaining a loan through them at all cost.  In the event life happens to you and you fall delinquent, they'll come after you without any care or concern.

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May 16, 2017
Cyprus CU doesn't care about you!
rymcallister Account Holder

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Cyprus Credit Union doesn't care about you or your individual circumstance.  Without going into too much detail, I had some job transitioning that resulted in my credit and overdraft account going delinquent.  After only 90 days, Cyprus sent the account to collections with Knight Adjustment Bureau.  After speaking with a rep of Knight Adjustment Bureau today to try and come to agreeable terms to keep me out of bankruptcy and to settle my account, I was told by the manager, Patty, of Knight Adjustment Bureau, that Cyprus Credit Union is bank who only looks at the numbers and doesn't care for people's individual circumstance.  As a creditor and collection agency, they are required by law to avoid unnecessary expenses.  In the year and a half since my account went delinquent, both Cyprus Credit Union and Knight Adjustment Bureau have increased my original balances by over $1300.  Seem they're not abiding by law and are not avoiding unnecessary expense.  Furthermore, they want 93% of the balance due (including the $1300 they've inflated the account with) in order to settle the account.  I can't afford that.  I've been struggling financially for the past two years and I just want to move on with my life.  I offered to settle at 50% of the current balance due ($2155) which is more than reasonable considering the majority of my other creditors offered to settled at 35%.  Settling at even 50% puts me as the consumer in a bind, but they don't care.  Knight Adjustment Bureau claims Cyprus is the one making the decision for settlement.  Seems Cyprus Credit Union's end goal is to force good people here in Utah into Bankruptcy.  I would avoid obtaining a loan through them at all cost.  In the event life happens to you and you fall delinquent, they'll come after you without any care or concern.

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Mar 03, 2017
I love Cyprus CU
4WorkingMom Account Holder

I have been with Cyprus CU for almost 10 years. I find their customer service to be great and timely. I usually communicate via their customer service phone line, but have found equal responsiveness when responding to an email. I use them for my checking, savings, kids' savings, and my car loan. Won't go anywhere else.

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Dec 20, 2016
Horrible Customer Service
Anonymous Account Holder

Word of advice, AVOID Cyprus CU. You are more likely to win the lottery than receive an email response from any sort of customer service. Just wasted my entire lunch break driving to a branch over something that should have easily been resolved if somebody would ever return an email. I have only had my auto loan with them for two months and am already considering refinancing with a different financial institution. Incompetent beyond belief.

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