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Consumers Credit Union (CCU)

2.3 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

4 out of 5 stars

2.5 5
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These reviews were written by current and former account holders in the last year.

Nov 18, 2016
Incompetent
Anonymous Account Holder

It has been the worst process. Every time I turn around it's something else. First they told me I couldn't have a bank account without a driver's license. What kind of nonsense is that? Then they neglected to send me cards for the 2 accounts. When I asked them about my cards, they apologized and then sent only one of the 2 cards, so I had to call again to remind them to do their job. They also signed me up for credit insurance without my opting in, and I have so far called 4 different numbers and spoken to 6 different people to opt out but just get the run around from them. I think it's just basic incompetence - I can't imagine they actually care whether I have this stupid insurance. Has just been a nightmare from start to finish.

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Apr 30, 2016
Great experience
waltertainment Account Holder

I refinanced both of my vehicles getting a much better interest rate.  Vonchelle was very professional and always called back as promised.  I recommend them.  Ask for Vonchelle.  She delivers customer service like a pro!

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Feb 06, 2016
Dishonest CU Horrible Customer Service
Anonymous Account Holder

They promise a high checking interst rate if you meet their requirements, but do not give you the interest rate even if you follow their requirements because of the way that some merchants process purchases. I had to talk to nine people over five days to finally understand why they believe they do not need to pay me the interest rate they promised. Don't waste your time with this credit union.

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