Consumers Credit Union (CCU) Reviews

1.8 out of 5 stars
5 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

May 24, 2017
An unexpected system error occurred.
Anonymous Account Holder

Horrible custmer support.  I've been a member since 1993, so I have had quite a long relationship with the credit union.  Over the past number of years, they have made it more challenging for me to do any online banking.  Most recently on April 28, they (their vendor) did a system update.  Since that time I have been locked out of my account. (two days short of a month of this writing)  Multiple calls and promises of contacting the vendor have had no results. (they farm out the online banking)  Not even the crredit union can access my account!  It's going to be interesting when I close my account tomorrow, whether they can actually close it.  Done with shoddy custmer support and moving my money elsewhere.

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Mar 08, 2017
Not worth the interest rate!
Anonymous Account Holder

Not worth the trouble, they have a withdrawal limit of $2500 a day and $10k for the month. We were in the process of buying a house and our money was stuck in this bank account. Their system didnt show some of our transfers so we went ahead and set up the transfer again, lo behold - the transfers we had set up initially went thru and they charged us $30 NSF fee....closed our account in 10 days and reported us to the credit bureaus. I have spent more time and money with this institution. unfortunately this was my first credit union experience and it wasn't so good. Might work for some people but not for us - we are used to quick online transfers and having access to our money at all times.

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Dec 18, 2016
Anonymous Account Holder

I was approved for a credit card but when I called after the waiting time period they said the agent forgot to summit it even though I was approved .

Well I appied for it so I can do christmas shopping I hope I get it before christmas.

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Dec 06, 2016
Worst experience of auto loan
Anonymous Account Holder

XXXXXXXXXXXX was point of contact for auto loan process and she seemed communicating well over the phone on closing process. Her communication was so poor that XXXXXXXXXXXX bank rep couldn't understand and was confused and couldn't close the loan. I was told that XXXXXXXXXXXX would contact you for closing. That was waste of time when I drove 60 miles to sign the paper work. According to XXXXXXXXXXXX , she communcated/email detail for local CCU bank to complete the process.   Second round of closing efforts was made at XXXXXXXXXXXX location. XXXXXXXXXXXX said documents are sent over and communicated to local rep with detail to close the loan. At the time of appointment, local bank rep was not aware of such kind of activities. Althought, they had appointment for me. I informed XXXXXXXXXXXX not to leave office until my loan gets closed as she was required to communicate multiple times to answer several questions by rep. XXXXXXXXXXXX was not happy to stay in office after hours but words from XXXXXXXXXXXX bank rep was - this loan wouldn't have closed without XXXXXXXXXXXX being on the phone (almost entire time). On another note, closing/title transfer did cost me few hundreds more due to incorrect communication by XXXXXXXXXXXX . Over all I would say unprofessional and not customer oriented service environment. I would not recommend CCU to anyone. 

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Nov 18, 2016
Anonymous Account Holder

It has been the worst process. Every time I turn around it's something else. First they told me I couldn't have a bank account without a driver's license. What kind of nonsense is that? Then they neglected to send me cards for the 2 accounts. When I asked them about my cards, they apologized and then sent only one of the 2 cards, so I had to call again to remind them to do their job. They also signed me up for credit insurance without my opting in, and I have so far called 4 different numbers and spoken to 6 different people to opt out but just get the run around from them. I think it's just basic incompetence - I can't imagine they actually care whether I have this stupid insurance. Has just been a nightmare from start to finish.

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