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Connexus Credit Union

2.3 out of 5 stars
4 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Sep 22, 2016
Anonymous Account Holder

Always helpful and great rates. 

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Jun 22, 2016
The Walmart of credit unions!
Anonymous Account Holder

Since late 2014 and all the mergers, they are no longer the same. Online banking is always down for maintenance, unfriendly CSR's, a high amount of errors and many in call center are rude. Years ago when you spoke with someone they would always go the extra mile to make something right. Now, they don't care. I actually had a CSR tell me to go home and go online to transfer the money she incorrectly put into a wrong account! I'm doing research to find another financial institution. Connexus is no longer the place it used to be.

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Feb 02, 2016
Terrible customer service
Anonymous Account Holder

We were a legacy from another credit union and ended up at Connexus through a merger. They have managed to mess up all of our previously set autopays during the transition over and it has taken us three months and roughly 10 hours to get them fixed. Totally unapologetic, 15 to 20 minute wait times and hidden fees make this company the worst banking experience I have every had. Another point, i called to talk with their manager Tina, left her a detailed message on some of our struggles and she didn't even bother to call me back. I am pulling my savings and IRA to bring to a bank that is trustworthy and focused on the customer.

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Jan 05, 2016
Anonymous Account Holder

Their customer service sucks! If you talk to someone over the phone they tell u one thing, you call again & you're told a complete opposite. My waiting time for a call to be answered on an EARLY Tuesday afternoon is already 20 minutes!!! I'm sure I can get a hold of Obama before any if them answers the phone! The last time I was told she answered because she didn't want it sitting in the que?!!! I'm sorry I thought in a business the phone is to ALWAYS be answered. Can't wait until I switch to another bank!

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