Connexus Credit Union

2.0 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Mar 29, 2017
Fee Happy
Anonymous Account Holder

I am very disappointed in the fees that this credit union charges.  When I questioned them they told me it was just their policy.  I have a policy not to have people take my money without my permission.  They violated my policy.

Not use to this type of service with credit unions. 

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Mar 03, 2017
clueless
Anonymous Account Holder

We made a purchase using conexus card out of our money market, conexus cancelled because they thought it "might" be fraud ....They did not even call us... Embarrassed us with seller.

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Feb 06, 2017
Impossible and Disconnected
tamaratx09 Account Holder

If you give them permission from the start to automatically withdraw your payments from your other account you are fine. But don't think for a moment that they are going to be ANY help when you want to set it up to be able to pay manually. It's a complete run around and massive headache. The customer service reps are rude and condecending and act as if everyone should know how THEIR system works already. Save yourself a lot of stress and use someone else!

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Sep 22, 2016
Anonymous Account Holder

Always helpful and great rates. 

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Jun 22, 2016
The Walmart of credit unions!
Anonymous Account Holder

Since late 2014 and all the mergers, they are no longer the same. Online banking is always down for maintenance, unfriendly CSR's, a high amount of errors and many in call center are rude. Years ago when you spoke with someone they would always go the extra mile to make something right. Now, they don't care. I actually had a CSR tell me to go home and go online to transfer the money she incorrectly put into a wrong account! I'm doing research to find another financial institution. Connexus is no longer the place it used to be.

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