Citizens Equity First Credit Union (CEFCU)

1.8 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Oct 26, 2016
Anonymous Account Holder

tried to get a a problem resolved, i was transfered several time until the last person hung up on me. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. 

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Aug 11, 2016
Worst Service from customer care
Anonymous Account Holder

Go only, if u don't have choice.

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Jul 30, 2016
Anonymous Account Holder

I've been there for 24+ years I've had several dozen car loans home long and I have their credit card best place I've ever Bank and only since I've been 16 years old oh yeah overdraft fees you don't get them if you know how to bounce a check book dummies only thing I don't like about them is a credit card you only get .67% cashback in your points expire that's your thing that's bad about

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Jul 25, 2016
Not sure if there's perks...
Anonymous Account Holder

Look elsewhere

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Apr 15, 2016
CEFCU Has Turned Into a Bank
soulcatcher Account Holder

I have been a CEFCU customer for over 30 years, recently they are acting more and more like a bank vs a credit union. I attempted to go through CEFCU to refi my mortgage to shorten the term and lower the interest rate. CEFCU delayed for over 90 days blaming the underwritters and constanly requesting information that had already been provided which caused us to have to keep paying for extensions to keep the much lower rate we were able to secure. Then after two apprasals we were told that we would need to pay over an additional $4,000 if we wanted to secure the loan. We refinanced with Quicken and it was done within 45 days and we got the same rate. Nevermind trying to get someone on the phone now, you either go immediately to voice mail or they want you to leave a message and they will call you back. Who does that? It's a credit union not Amazon. Whoever designed CEFCU's new website needs to be fired it is the worse web design I have ever accessed. You cant even pull a statement unless you elect to do estatements what is that all about. CEFCU has forgotten what a credit union is all about and has transformed itself into a bank. Once the car note is completed I will find a credit union that understand why people choose to bank with credit unions vs banks. 

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Mar 31, 2016
The Website Update Changed My Mind
Anonymous Account Holder

I will be looking for a new bank, after 21 years of being with CEFCU.  I can't think of one good thing to say about the new website.

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