BrightStar Credit Union Reviews

2.0 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Apr 29, 2017
Anonymous Account Holder

This credit union is NOT what it used to be , and to top it all off my **** account has been compromised 3 times within the past 4 months!! Yes they reimburse you the $, but the street of having to wait and constantly close out debit card to get another is way too stressful. The security of accounts is poor , and no i do not use my card at local gas stations etc .

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Apr 27, 2017
Very unprofessional, horrible bank
Anonymous Account Holder

Brightstar Credit union very unprofessional, inconsiderate, and rude to their customers.  For years I have witnessed this on first hand with my car loan. I believe in providing the best service as possible when it comes to any business. I’m not sure if the effort is poor in the hiring process, business culture, or leadership but this is the worst bank I’ve ever dealt with in my life. To all my fellow Floridian residents, I warn you, DO NOT use brightstar credit union if you seek adequate service and if you value your time and money. Beware of “Javier” who I’ve had the pleasure to deal with. (Worst experience ever with professionalism.)

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Oct 03, 2016
poor call center and service
Anonymous Account Holder

I've been a member since sam chesser. I remember telling Sam that the call center was lacking in performance. Sam is no longer there. their service and call center is still poor. the hold times are excessive

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Aug 11, 2016
Outstanding service! We are we happy.
Anonymous Account Holder

I applied on line after my mom suggesting I use this Company. She had an excellent experience so I decided to apply to pay off a higher interest CC. Dionne my rep suggests that she could lower my payment and rate for my recently purchased car and she got my payment dropped $100. The rates are better then any other I shopped. It's been 110% satisfactory start to finish! 

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Aug 08, 2016
Worst Credit Union Stay Away
hopk3807 Account Holder

Brightstar Credit Union is currently reporting inaccurate information on my credit report.  I have disputed ths error numerous times.  They are reporting a balance from an old credit card on my credit report under a new account number they claim is a checking account which I know nothing about. 

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Jun 10, 2016
Extremely Bad Company
Anonymous Account Holder

This is the worst credit union ever. Very unprofessional.

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1 Reply
Feb 20, 2017

It would have been helpful if you had stated WHY this is the worst credit union ever. Why do you think they are unprofessional? Without FACTS I have to disregard this review.

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