Credit Union Reviews Advertiser Disclosure

BrightStar Credit Union

2.5 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Oct 03, 2016
poor call center and service
Anonymous Account Holder

I've been a member since sam chesser. I remember telling Sam that the call center was lacking in performance. Sam is no longer there. their service and call center is still poor. the hold times are excessive

more ...
Aug 11, 2016
Outstanding service! We are we happy.
Anonymous Account Holder

I applied on line after my mom suggesting I use this Company. She had an excellent experience so I decided to apply to pay off a higher interest CC. Dionne my rep suggests that she could lower my payment and rate for my recently purchased car and she got my payment dropped $100. The rates are better then any other I shopped. It's been 110% satisfactory start to finish! 

more ...
Aug 08, 2016
Worst Credit Union Stay Away
hopk3807 Account Holder

Brightstar Credit Union is currently reporting inaccurate information on my credit report.  I have disputed ths error numerous times.  They are reporting a balance from an old credit card on my credit report under a new account number they claim is a checking account which I know nothing about. 

more ...
Jun 10, 2016
Extremely Bad Company
Anonymous Account Holder

This is the worst credit union ever. Very unprofessional.

more ...
May 12, 2016
Poor management and along with employees
flajaybird Account Holder

They so called "lost" a balance transfer and it took 6 months for them to find it.  I had a zero balance for 6 months which told me that the debt was paid.  6 months later the $6K showed up again with no definitive reason why it happened.  To top it all off, they closed my credit card without informing me which brought my credit score way down.  I've gotten 6 different anaswers from 6 different people.  I will never do business with a credit union again.  Bravo to the big banks for increasing my credit line to pay off my credit card with BSCU and I will now be able to close all my accounts with them.  Unprofessional and it's a little scary that $6K can just disappear and then reapear.  They suck!

more ...
Dec 31, 2015
More than 20 years with this CU.
Anonymous Account Holder

I habe never had an issue with BrightStar in all th eyears I have been with them.  Yes, the wait is oftenlonger, but the service has never been less than impeccable. I have to wonder if the above reviewers read their terms since many of them cannot be bothered to run a spell and grammar check.  Sad.

more ...

Was this review helpful?

1 Reply
Jul 10, 2016

Pot calling the kettle black!!!!! look at your own grammer.

Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations