I had my personal and business accounts at BofA since 1981 and finally left 2 years ago to go to BECU. One of the best moves I ever made financially. When my business was in good times BofA was great. The minute my business down turned, BofA was hitting me with all types of fees and I finally had enough. BECU has been great. My business account runs smoother than with the big bank and scanning my deposits has been a treemendous asset to my time. 2 years and not 1 fee yet....the best!
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For most everyday activities and services the credit union customer support is very good. However if you have an issue that is not linear - then the support is terrible. Example - daily items are quickly and accurately resolved. If you have a complaint or need help with an error or issue the bank created - the service is terrible, they do not believe that the customer can be right and they will not provide a yes or no answer. Exmple. I had an issue with a stop payment - and called the bank after I stopped the payment on line. The money had not yet been withdrawn and no further action required. However, the next day the bank made the payment and held my money for over 5 days - did stop the payment - still withdrew the money from my account and took 5 days to return to my account ... the manager was rude and indicated this was their process even thought it does not provide any information on holding money after withdrawing in error. Another example - my son had his account hacked and all money withdrawn - the money was not returned until 3 weeks later. As was in college out of state - this was a very big issue ... and so on.