Arkansas Federal Credit Union (AFCU) Reviews

1.0 out of 5 stars
2 Reviews

From Account Holders in the last year


Application Process

1 out of 5 stars

Customer Service

1 out of 5 stars

1 5

These reviews were written by current and former account holders in the last year.

May 08, 2017
Not in the business for helping members!
Anonymous Account Holder

I was a customer with AFCU, but now I am dissolving all my accounts with them. I applied for a loan with them and they denied me based on false information. Finally after receiving a call because I told them they discriminate against certain members, I was explained why they denied the loan. The information they had was incorrect information. Even though, I told them all the information they were going by was incorrect and I had paperwork to prove it. They did not even consider reviewing the information. I even had a credit card with them and that was paid on good judgement. I am dissolving all my accounts because they are not in the business to helping people of color.

more ...
Mar 31, 2017
System down frequently
Anonymous Account Holder

Run, don't walk away from this Credit Union.  A web site conversion is scheduled for the end of the month, however, as frequently happens, all online access and telephone information access is down now without warning.  These "system maintenance"  outages are inconvenient and access to funds is denied.  However, they are certainly on top of running expenditures and checks through your accounts at all times.  Also this credit union is closed on the weekends and closes promptly at 5 pm every weekday.  There are not weekend member service hours so if there is a problem you have to call on Monday, but it is almost impossible to get through to member services by phone on Mondays and Tuesdays.  I am moving my accounts as soon as possible as well as filing a complaint with the NCUA.

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations