Arkansas Federal Credit Union (AFCU)

1.0 out of 5 stars
2 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1 out of 5 stars

Customer Service

1 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Mar 31, 2017
System down frequently
Anonymous Account Holder

Run, don't walk away from this Credit Union.  A web site conversion is scheduled for the end of the month, however, as frequently happens, all online access and telephone information access is down now without warning.  These "system maintenance"  outages are inconvenient and access to funds is denied.  However, they are certainly on top of running expenditures and checks through your accounts at all times.  Also this credit union is closed on the weekends and closes promptly at 5 pm every weekday.  There are not weekend member service hours so if there is a problem you have to call on Monday, but it is almost impossible to get through to member services by phone on Mondays and Tuesdays.  I am moving my accounts as soon as possible as well as filing a complaint with the NCUA.

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Sep 27, 2016
Won't answer phone calls
OurFamilyAccounts Account Holder

A recent web site conversion has rendered most member unable to access their accounts online.  Their help line is never answered because they "are experienceing a higher than unual call volume".  Their online chat refers you to call the help line.  If they don't get these problems corrected they will continue to lose loyal customers.  Because we have not been able to talk to a live person, or get these problems corrected, my family is moving all of our accounts.  Please beware of opening accounts with this institution.

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