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APGFCU

1.8 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5
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These reviews were written by current and former account holders in the last year.

Sep 04, 2016
APGFCU IS A AWESOME CREDIT UNION
NavyMan1984 Account Holder

**** Recently discharged from a CH7 BK I went to apply for a secured visa card, to rebuild credit the agent was very friendly and helpful, she asked me where was my car loan at and said we might be able to bring it here as well, I was approved for a 17K auto loan at 3.49 and they gave me a 3500 Visa card at 12.25 not the best rate but, the fact they were willing to approve me.... was awesome, WAY TO GO APGFCU

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Aug 27, 2016
APGFCU is abank that lies.
Anonymous Account Holder

APGFCU is abank that lies.

I have been banking with APGFCU since I was 15 and I am now 21. Their customer service has took a turn for the worst. They no longer put you first...its all about the money. Recently my car was totaled in a hailstorm. I had GAP Insurance from APGFCU that stated If my next car loan was with them they would give me $1000 toward my next loan. That sounded great...lo and behold They try and sucker you in with a $1,000 to give you an outrageous interest rate. (2013 Car Credit score:700 6.79 APR) I thought Ill just take the $1,000 and refinance. I ask 3 employees how long after I got the loan would it take before i could see the money and would I have any trouble trying to refinance through another bank. "The $1,000 will be automatically applied once the loan paperwork is complete," I get the loan and there is no money applied towards it. I call APGFCU and they say " We need to file GAP Claim for you and this could take up 90 days to process."

MORAL OF THE STORY DONT BANK HERE.

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Aug 08, 2016
An achievement in clusterf@*kery
MeesaScreenName Account Holder

Bad customer service and inabilty to think logically. Even though they have no problem taking my current mobile phone number for identification purposes when calling, they call me on a old number that i havent had for 3 years when an issue came up. This led to massave troubles for me and when it finally came to my attention I contacted them, just to find out they had been calling my old number, and was informed to stop in a branch to fill out paperwork to change the contact number. Stupid. They acnowledged this was there error and still hung me out to dry. This was a MAJOR issue and that's all the **** effort they put forth?!? NOT EVEN A FREAKIN' EMAIL OR A **** LETTER?!? Aside from this issue there is a constant problem with their cards being unusable at certain times of the night on certain days. Twice this happend while doing monthly grocery shopping and their network was unreachable. ATM still worked but that dosent matter when you purchased $350 worth of grocieries and can only withdraw at best $300. They have screwed up more, but I can't even think clearly right now I'm so pi$$ed.

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Mar 06, 2016
Anonymous Account Holder

No customer service support, especially on weekends. They lock me out of my account regularly without notification. It also appears my account is being logged into every morning at 1:30-2:45 am , it's not me, so who is it? Gonna have to leave them if things don't change.

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Feb 24, 2016
Customer Service is DOA
Anonymous Account Holder

There is NO customer service!

Try calling their number. No one there for days. Wait and wait on the phone. Probably only 1 person in Elbonia.

If that isn't bad enough, go to a branch and try to find someone who knows anything.

These 2 things were the deal breakers for us. We went eles where.

Their rates aren't that hot either.

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