I have been with Alliant for about 5 years. I have had checking account, savings account, credit card and HELOC with them. The HELOC rate was very competitve and no fees as part of special deal. I just finished paying off the HELOC and now have a small credit card balance that will be paid off within the next month or so. Still at 0% interest rate until November 2016. I have found the customer service to be excellent with every service I have used. I will stick with credit unions in the future.
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Their processes are antiquated. I used them for a car loan. There is no way to make payments via their website. Almost everything is manual.