I have been with Alliant for about 5 years. I have had checking account, savings account, credit card and HELOC with them. The HELOC rate was very competitve and no fees as part of special deal. I just finished paying off the HELOC and now have a small credit card balance that will be paid off within the next month or so. Still at 0% interest rate until November 2016. I have found the customer service to be excellent with every service I have used. I will stick with credit unions in the future.
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Alliant is a good CU for the savings account that offers 1% interest rate. It was very easy to open the account online and I got my membership details promptly in a week. Since I had a relationship with them, I also applied for a rewards credit card. Despite my good credit score and a >$5k savings balance, they made a huge fuss and offered a max of $2k credit limit, plus their underwriting team wanted a ton of supporting documents to prove my residency in the US and my future plans. Their customer support is very snarky and has a 'I dont give **** if you take your business elsewhere' attitude. Bad bad experience. Applied to Amex the same day and instantly got approved for a card with $12.5k limit. Yes, a bank that I don't have a relationship with offered a card with 6 times the credit limit with no hassle.
Don't waste time going to this CU for credit cards or loans, stick to the savings account purely for the interest they pay out.