Expect to wait on hold for a while and have a person tell you they cant do anything on it without a managers approval.
ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL
- Balance Transfer Intro APR 0% for 15 Billing Cycles on balance transfers made in the first 60 days
- Balance Transfer Regular APR 15.99% - 25.99%* Variable
- Annual Fee $0
- Purchase Intro APR 0% for 15 Billing Cycles
- Purchase Regular APR 15.99% - 25.99%* Variable
Most Helpful Positive Review
Most Helpful Negative Review
I’ve been with Bank of America on the banking side for over 20 years and the credit card side for over 5 years. I had surgery on my wrist a few days ago and my husband forgot to pay the credit card bill, which was due on Christmas Eve. He ended up paying it a few hours past the cut off time and we were hit with a late fee. I called today to get the fee waived, they said no. They said they don’t do courtesy anything. 5 years and I’ve never missed a payment or been late and they won’t refund me $25 and my credit will reflect late. Now I’ve read the paperwork and it says if your payment falls on a holiday it’s due the next business day. Well they were closed Christmas Eve and Christmas Day. So the next business day is today. So according to the paperwork I’m not late. Nope! According to the manager I’m late after 8 pm EST on Christmas Eve. So now my credit is dinged behind 55 minutes. So I called the banking side and told them the situation and they begged us to stay. Nope! You’re losing a long standing customer because your credit department doesn’t courtesy anything. I’ve already started moving my assets over to Discover Bank. I’ve had them for a while but just as a spending money kind of account. Since BoA is not the same customer service it was when I signed up we’re going to Discover where the service is top notch. Happy freaking holidays.
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