The Costco Anywhere Visa® Card by Citi offers impressive rewards for Costco members.
What to Like
The rewards here are pretty great, highlighted by 4% cash back on gas purchases (up to $7,000 in purchases each year). Cardholders also get 3% cash back on restaurant and eligible travel purchases, 2% on other Costco purchases and 1% on all other purchases. To top it off, there’s no annual fee besides the cost of your Costco membership.
Look Out For
To get this card, you have to be a Costco member, which of course comes with an annual fee. There’s also a foreign transaction fee and a high penalty APR that could apply if you miss a payment.
Easy to apply, online or in-person. I applied in-person, had a credit score of 793, and was approved instantly for a credit limit of ~15%/income level. Rewards make this card worth it for me - major caveat is that the rewards can only be redeemed at Costco. Not a problem personally, but may be for others.
I have credit with all major banks but this Citi Costco card customer service is the worst nightmare. I am very patiently using the card for more than a year now. I think a year is enough time for me to post rating. I had a fraud transaction from eBay and the merchant is in Russia. I have been on the dispute for 6 weeks. The credit card company just resolved in favor of the merchant and said that because I didn't provide requested by the dispute group. What a joke it is. I sent the information via email with case # as directed. I called the credit card dispute department in the last 3 three weeks after I received that decision favored the fraud seller but still no decision. Every time I called to dispute customer service department, I get the same answer "we are still working on it". I provided all of the information included the fraud tracking number that sent to a state cross country from state I'm living in.
Very BAD customer service. I want American Express back from Costco!
I'm a 12 years veteran of Costco membership ever since Costco operated from my state.
These reviews were written by current and former cardholders in the last year.
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‡ Average score refers to the arithmetic mean and typical low score to the 5th percentile of, in each case, available VantageScore 3.0 credit scores provided by TransUnion of Credit Karma members who were approved for this product from June 2014 through November 2014. Average and typical approved scores are provided as guidelines only and approval is not guaranteed. You can learn more about credit card approval through our in-depth article.
Great rewards
Great rewards and customer service
Approved $7k CL
Exp 707 Eq 707 TU 678
I spent the last year working on my credit from low 515 to what it is today. I paid off about $40k in credit card debt. I've been a member of Costco for 20 years and I finally have a Costco credit card. I'm so happy and grateful to be approved. The new rate is 15.99. I learned my lesson and no longer keep a bal on my cards, although my report is showing a 14% utilization right now. Income $150k. Low debt to income. I applied in the store with an instant approval.
No notice sent when payment is due.
Not only is a fee added, but it may affect your credit rating.
Customer service system terrible.
Don't expect to receive the card in a timely manner especially if product changing from another Citi card. First I was told 7-10 business days from the day o called and product changed at the end of March. It hadn't shown up in 3 weeks so I called. Customer care kept asking for a card number but I didn't have one yet. I got transferred 3 times and each time had to verify my identity because they do cold transfers. Finally after 20+ minutes on the phone I was told if get the card within 7-10 business days of my old closing date, may 28th... It's been 14 days past that so I called Customer service again to get an ETA. WS transferred twice again and same thing as before. Kept having to reconfirm my identity because I didn't have a card number to input in the automated system and it has to time out twice just to get to a person who will let you provide alternative ID.
That 4% back on gas and 2%back on Costco purchases better be worth it. We never had these issues when it was Amex!
Absolutely no problems
It is just as advertised.
0% first seven months.
Received my cash back voucher and was able to make a small purchase and Costco gave me back the remainder in cash.
No complaints. Nothing shady or sneaky.
I have credit with all major banks but this Citi Costco card customer service is the worst nightmare. I am very patiently using the card for more than a year now. I think a year is enough time for me to post rating. I had a fraud transaction from eBay and the merchant is in Russia. I have been on the dispute for 6 weeks. The credit card company just resolved in favor of the merchant and said that because I didn't provide requested by the dispute group. What a joke it is. I sent the information via email with case # as directed. I called the credit card dispute department in the last 3 three weeks after I received that decision favored the fraud seller but still no decision. Every time I called to dispute customer service department, I get the same answer "we are still working on it". I provided all of the information included the fraud tracking number that sent to a state cross country from state I'm living in.
Very BAD customer service. I want American Express back from Costco!
I'm a 12 years veteran of Costco membership ever since Costco operated from my state.
Terrible online features or lack thereof
1 ) Cannot use a single user login and have both a business and personal account !
22) You cannot go back beyond a two week period with a running balance next to your debits and credits ....One cannot see running balance beside your debits and credits , “Not even to the last statement” ?!! GOTTA BE KIDDING! Every bank today does it
I have numerous banking accounts and everyone has debits credits and RUINNING Balance to the right or left going back multiple statement periods!!
Without a running balance ( or running total to the right of all debits an credits ) Your literally have to print out statements to see and add and subtract your debits and credits or simply trust the bank ….Archaic at best!
I talked with Costco who agreed but then just got me in contact with the bank whom said they have no plans to add as they don’t get enough complaints ( though even the staff that took the complaint agreed it is a better way to GO!
So please call Costco if you are frustrated and voice your opinion 859-283-8923 and maybe we can force them for a better user expierence. OR GET A BETTER BANK! :-))
Awful customer care
Poor dispute resolution , high handed approach from managers, inccorect information given by customer care respresentatives.
Poor B2B support
Poor customer service for business card. Numerous false fraud holds. Phone calls dropped while Citi transfers to different department. Just not business friendly - too bad for my business... Looking for another card.
Have not had any problems. Recieved the card on time. No problems with the statements as others have pointed out. Needed a credit line increase - took only a day to get an email congratualting me on new credit line