I love CharterOne! I have had others like national city and Chase. This is by far the friendliest most helpful bank. They constantly reccomend things to help me out. I have three seperate accounts with them. I would never consider anyone else!
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All this bank did was fail at basic bank functions. I have since tried to close by account with them and like a leech or a deadbeat boyfriend, they have taken every possible step to prevent me from closing my account. It has been a living nightmare.
First off, I never recieved my actual debit card and upon trying to get one I was told that "it had already been sent out and there was nothing they could do about it".
Additionally, after deciding that Charter One was a terrible bank, I closed the account over the phone, which by the way they make it even harder for you to talk to a customer service representative. Only to find out that 4 weeks later, through complete chance, that they had indeed NOT closed my account but have been charging me for my account (since the balance was at zero) then charging me an overdraft fee and a 6.99 fee every day for 10 days.
Upon calling them up via phone they stated "there was nothing they could do about it and I had to pay the obsene amount of $ that had developed".
IN SHORT: This is the type of bank that makes you want to close all your accounts and hide your money in a mattress.