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Ascencia Bank

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Oct 08, 2013
Dormant account
Anonymous Account Holder

I've been a customer for several years, with excellent experience. However when I logged in on Sunday Oct. 6th, I discovered that my savings account was dormant. I never got an advance notice. I called the bank Monday AM, & was told accounts are dormant if there is no activity for a year. It took 4 phone calls and 4 messages before my account was active again, today. 

Ascencia should change their policy to notify customers by mail or email that if no transactions are made within a certain number of days the account will be dormant. 

I think customers are entitled to this action.

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