Ally Auto Refinance

Reviews: Ally Auto Refinance

Reviews: Ally Auto Refinance

Ally Auto Refinance

Overall lender rating

2.6
out of 5
32 reviews
from Intuit Credit Karma members

Most helpful positive review

Mar 09, 2022
Stress free auto Fianancing with Ally Clearlane.
Intuit Credit Karma member

I dealt with a great gentleman named Curtis. He was so helpful, understanding and very knowledgeable on what he was talking about. He was relaxing and nowhere did he try to talk me into getting anything I didn't need. I actually enjoyed chatting with him. If I could control his HR Department Curtis would 100% get a 5.00 an hour increase from me! Curtis is 100% asset to Ally Clearlane!!

Helpful3
Not Helpful4
Comment1
Flag

Most helpful negative review

Mar 18, 2022
Not worth it
Intuit Credit Karma member

Never missed a payment we paid off our car. Thank God we had our bank send them the check. They sent our title said the loan was paid off. Then started calling say I am delinquent and my payment is past due. I explained to them I had already paid off my loan. They told me did not and I am responsible for the remainder of the loan which was over 14,000 dollars. I called my bank they confirmed that Ally had cash the check that was sent. After several weeks back and forth plus my bank send them the endorsed check they did in fact cash they finally closed my account.

Helpful30
Not Helpful0
Comment0
Flag

Member ratings

APPLICATION_PROCESS
CUSTOMER_SERVICE

All member reviews (32)

12
0
0
2
18
Jun 01, 2023
Worst customer service I’ve dealt with
Intuit Credit Karma member

They don’t care about people just money

Helpful0
Not Helpful0
Comment0
Flag

May 31, 2023
Ally
Intuit Credit Karma member

So in February 2023 I got a loan with ally for 57k and last month I sold the truck back to dealership and the dealership paid ally off was paid off for a while but they still processed to take monthly payment out of my account so I call to get it stopped they tell me nothing they can do for 10 days for me to call my personal bank and get them to cancel. I'm like ally the one pulling my money so just cancel they say they can't. Definitely don't recommend this bank for anything

Helpful0
Not Helpful0
Comment0
Flag

May 27, 2023
They lied on my credit report
Intuit Credit Karma member

They lied on my credit report saying I was 30 days past due and I only been 2 days late I had a voluntary surrender a month ago. I was already a month ahead in payments anyway. I Never been late. Im gonna hire a lawyer to investigate this and possibly file a lawsuit.

Helpful0
Not Helpful0
Comment0
Flag

May 17, 2023
I just want to pay.
Intuit Credit Karma member

Why is it so hard to give you my money. Dont you want it. I have never had to jump through so many hoops to pay a loan on my life. Frustrated is an under statement.

Helpful0
Not Helpful0
Comment0
Flag

May 11, 2023
Money hungry
Intuit Credit Karma member

Now I’m getting very irritated I have sent a payoff check days ago one day shipping and ally wants to take their time to process everything. Everything about them very disappointed.

Helpful0
Not Helpful0
Comment0
Flag

Feb 21, 2023
Beware of hidden insurance requirements
Intuit Credit Karma member

Beware. If you have a lease financed by Ally and decide to use Ally to do an auto lease purchase they will not give you all the information that you need to make an informed decision. No where on their website does it state that your insurance policy can not under 60 days. Had they unformed me about that vital information I WOULD HAVE NEVER submitted my application until AFTER my insurance policy renewed. My credit score was unnecessarily dinged because they failed to inform me about this important information. STAY AWAY!!

Helpful0
Not Helpful0
Comment0
Flag

Jan 13, 2023
Lies! Pre approval , & Approval SCAM !
Intuit Credit Karma member

I would not recommend Ally Clearlane to anyone. They ran my credit pre approved me and then told me no ill need a co-signer, tried again with a co-signer with a 796 credit score and still no. Mind you my score is a 679. Just a waste of 4 hard inquiries on my credit report now. And they don’t follow up with you. You have to call 50 million times just to get someone who has some sense.

Helpful0
Not Helpful0
Comment0
Flag

Sep 12, 2022
Awesome customer service and fast process
Intuit Credit Karma member

Awesome customer service and fast process

Helpful0
Not Helpful2
Comment0
Flag

May 16, 2022
Nightmare experience
Intuit Credit Karma member

The worst possible experience possible. I had a loan before with Ally and they were not bad so I assumed since they are Clearlane’s parent company then they would be good to go. I couldn’t have been more wrong. Steven Yang made the process so difficult and he kept screwing up and forgetting to request certain documents that I got sick of it and went with another bank. The only good that came out of that headache was the new bank offered me a whole percent point less on the interest than Clearlane.

Helpful2
Not Helpful0
Comment1
Flag

Apr 20, 2022
Misleading
Intuit Credit Karma member

They sent me a re finance offer and after applying they said I didn’t qualified because I have a loan with Ally.

Helpful3
Not Helpful0
Comment1
Flag

1-10 of 32

These ratings and reviews are provided by our users. Banks, issuers and credit card companies do not endorse or guarantee this content, are not responsible for it, and may not even be aware of it.

†† The opinions you read here come from our editorial team. Intuit Credit Karma receives compensation from third-party advertisers, but that doesn’t affect our editors' opinions. Our marketing partners don’t review, approve or endorse our editorial content. It’s accurate to the best of our knowledge when it’s posted.