I dealt with a great gentleman named Curtis. He was so helpful, understanding and very knowledgeable on what he was talking about. He was relaxing and nowhere did he try to talk me into getting anything I didn't need. I actually enjoyed chatting with him. If I could control his HR Department Curtis would 100% get a 5.00 an hour increase from me! Curtis is 100% asset to Ally Clearlane!!
Never missed a payment we paid off our car. Thank God we had our bank send them the check. They sent our title said the loan was paid off. Then started calling say I am delinquent and my payment is past due. I explained to them I had already paid off my loan. They told me did not and I am responsible for the remainder of the loan which was over 14,000 dollars. I called my bank they confirmed that Ally had cash the check that was sent. After several weeks back and forth plus my bank send them the endorsed check they did in fact cash they finally closed my account.
They don’t care about people just money
So in February 2023 I got a loan with ally for 57k and last month I sold the truck back to dealership and the dealership paid ally off was paid off for a while but they still processed to take monthly payment out of my account so I call to get it stopped they tell me nothing they can do for 10 days for me to call my personal bank and get them to cancel. I'm like ally the one pulling my money so just cancel they say they can't. Definitely don't recommend this bank for anything
They lied on my credit report saying I was 30 days past due and I only been 2 days late I had a voluntary surrender a month ago. I was already a month ahead in payments anyway. I Never been late. Im gonna hire a lawyer to investigate this and possibly file a lawsuit.
Why is it so hard to give you my money. Dont you want it. I have never had to jump through so many hoops to pay a loan on my life. Frustrated is an under statement.
Now I’m getting very irritated I have sent a payoff check days ago one day shipping and ally wants to take their time to process everything. Everything about them very disappointed.
Beware. If you have a lease financed by Ally and decide to use Ally to do an auto lease purchase they will not give you all the information that you need to make an informed decision. No where on their website does it state that your insurance policy can not under 60 days. Had they unformed me about that vital information I WOULD HAVE NEVER submitted my application until AFTER my insurance policy renewed. My credit score was unnecessarily dinged because they failed to inform me about this important information. STAY AWAY!!
I would not recommend Ally Clearlane to anyone. They ran my credit pre approved me and then told me no ill need a co-signer, tried again with a co-signer with a 796 credit score and still no. Mind you my score is a 679. Just a waste of 4 hard inquiries on my credit report now. And they don’t follow up with you. You have to call 50 million times just to get someone who has some sense.
Awesome customer service and fast process
The worst possible experience possible. I had a loan before with Ally and they were not bad so I assumed since they are Clearlane’s parent company then they would be good to go. I couldn’t have been more wrong. Steven Yang made the process so difficult and he kept screwing up and forgetting to request certain documents that I got sick of it and went with another bank. The only good that came out of that headache was the new bank offered me a whole percent point less on the interest than Clearlane.
They sent me a re finance offer and after applying they said I didn’t qualified because I have a loan with Ally.
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