I dealt with a great gentleman named Curtis. He was so helpful, understanding and very knowledgeable on what he was talking about. He was relaxing and nowhere did he try to talk me into getting anything I didn't need. I actually enjoyed chatting with him. If I could control his HR Department Curtis would 100% get a 5.00 an hour increase from me! Curtis is 100% asset to Ally Clearlane!!
Never missed a payment we paid off our car. Thank God we had our bank send them the check. They sent our title said the loan was paid off. Then started calling say I am delinquent and my payment is past due. I explained to them I had already paid off my loan. They told me did not and I am responsible for the remainder of the loan which was over 14,000 dollars. I called my bank they confirmed that Ally had cash the check that was sent. After several weeks back and forth plus my bank send them the endorsed check they did in fact cash they finally closed my account.
In an effort to record a lien Ally allows dealers to do a title only transaction without registration so the dealer can get paid. In my case they titled the vehicle in AZ with Ally's lien. I live in Texas and it is now my responsibility to get an AZ title send to the tax office in TX in order to get plates and registration. 120 days late and third time requesting title through Ally to allow AZ to send document to TX. Ally expects payments to be made for a vehicle you cannot drive on the road because temporary plates are only good for 60days so 60 days with no valid registration or plates and counting.
Have fun talking to people who can't speak English! Also if you move good luck getting them to send title to dmv!! They act like they have no idea how this process works and never delt with anyone who's moved to another state!! Absolutely garbage company!
They suck
They charged us 20.89% by the time we get it paid if we get it paid a 19000 vehicle we have cost us 39000. They say they help you and work for you they don't. Please don't use them they are currently ripping us off with finance charges. We have paid 4 years on it and only 1800 has been applied to the principal.
I'm trying to buyout my lease through Ally Auto and my new lender wants a mileage statement of the vehicle before they can write the loan Ally Auto REFUSES to release a mileage statement until the lease us bought out. I assume they do this to make it difficult to go to other lenders and force people to buy the lease out using a loan through Ally. I absolutely hate this company, their customer service is rude and apathetic, I would absolutely recommend you avoid at all costs.
Terrible company and management I've spoken with act as. If they do not care. Very sad, and i. Have no. Idea howw they maintain business. Must be. More lies.
Avoid this lender at all costs. They did not honor their quote to me for a buyout of my leased Jeep Wrangler and overcharged me 11k! That's right, $11,000 more than I was quoted. Completely dishonest and not to be trusted. There are plenty of other sub-prime lenders out there. Find another.
Greetings! I sincerely hope this message finds you thriving. I would like to provide you with some valuable guidance regarding Ally Auto. It's crucial to be cautious when dealing with their tactics and to thoroughly review all contract/document details before making any commitments. Your financial security is paramount, so don't hesitate to ask questions and conduct extensive research before making any significant decisions. I wish you all the best! I would like to take a moment to express my heartfelt appreciation to all those who have generously shared their experiences with Ally Auto. Your contributions have been truly invaluable in helping me navigate my financial decisions with greater confidence. I find it truly reassuring to see that so many of you have had negative experiences with this company. Thank you for your generosity in sharing your hardships with this company, and for providing such a supportive community to those of us seeking financial guidance. :)
By far the WORST lender out there! HOURS on the phone sent to various call-takers to only be hung up on! Save your time, patience, and sanity! Use somebody else!
I got my car from Carvana and was paying $218 per month with a high APR rate of 28%. I thought I apply for Ally auto refinance loan and surprisingly I was approved to pay $126 per month with a low APR rate of 7.47% ! I was approve for refinancing back in May 2022 and so far I have had no issues and still have that amazing APR rate. This is the first institution that gave me and chance to save some money and keep me from lapsing on payments! I’m really thankful for that and definitely considering using Ally in the future!
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