AIS Insurance Reviews

1.0 out of 5 stars
2 Reviews

From Policyholders in the last year


Application Process

2 out of 5 stars

Customer Service

1 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Jul 19, 2017
Imagine Being Stuck in Traffic For 4h
Anonymous Policyholder

I wouldn't recommend AIS to even my worst enemy. It has been a constant back and fourth. I signed up with their auto insurance at a good rate. Little did I know that there was a miscalculation on their end, that had resulted in a $700+ premium increase of my insurance. 

This is where everything went downhill. They first told me that in order to cancel, I'd still have to pay a 10% cancellation fee to Mercury Insurance. Even though it was a miscalculation on their end. It only took 34 minutes and 23 seconds for me to get the 10% fee waved. Now it didn't stop there.

They're now telling me that since I was covered for two days (1 being a holiday) that they're going to charge me for those two days according to the new premium. Even though those two days I was covered under a previous insurance policy for one day and a different insurance policy for another. Which means they are to flat out cancel my insurance policy without any sort of fee taken out or even prorate it. They wanted proof of this, which I sent over. LITTLE DID I KNOW that it wasn't sufficient enough for them to release my monies. Now I'm stuck on the phone with them once again in order to inform them that I was covered those two days with different insurance agencies and I want my monies back.

I know for a fact that this is unacceptable. Any other insurance agency would have willingly seen their error in calculating the premium and refunded me, no questions asked. I've spent a collective 4 hours and 23 minutes on the phone with these people - that's including hold time, contacting the other insurance agencies and faxing over documentation. I recommend never to do any dealings with AIS or Mercury insurance.

more ...
Dec 09, 2016
canceling is impossible
Anonymous Policyholder

I sent a message using their website and they claim they never received it. Each time I call there are long wait times. My shortest wait time is 3 minutes because I chose new quotes (sales department) in the prompts instead of service for current customers. My shortest hold time to their customer service department was 15 minutes.

I also sent an email to cancel and they eventually back dated to the date they received my email, but still would not cancel the policy until the customer retention department spoke to me in person. This was super annoying because i had so long wait times that i could not complete a call on my work break so i had to hang up. Then they would call me when I couldnt speak or i missed the call. I even went on their chat on the website and that was not enough. Eventually I was able to call and talk to someone, but my call was not enough. They could not cancel because they spoke to me. They sent me an email with a cancelation document and i had to open it and digitally sign it. I did it while on the phone, then finally i was canceled!

I still have not received my refund. They said it could take up to 3 weeks, but wheni called Mercury they said one week so hopefully they are right. Thangfully the new broker also put me at Mercury so i do not have a cancellation fee. Otherwise it was going to be 10% of my 6 month premium! ridiculous! signing up is easy, but cancellin is super hard and takes days unless you have nothing to do but be onthe phone all day.

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