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Question By
ilovebryce

0 Contributions
0 People Helped
what happen to being able to see all my accounts? this new site sucks

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1 Contribution
379 People Helped
Most Helpful Response

Please bring back the old format

Helpful to 379 out of 408 people

I can't believe how bad this new site format is.  Please go back to the old format or add the personal accounts information that we all liked to have.  I used to be able to see all the individual credit card accounts that I had including balances, as well as my car loan and my mortgage balances.  AND the total of my outstanding credit.  CK used to be a very helpful resource...not so much now. 

Reply by
oliver169

1 Contribution
137 People Helped
Helpful to 137 out of 152 people

Pretty Please bring back the old format

Reply by
dixie1940

2 Contributions
102 People Helped
Helpful to 102 out of 112 people

YES! Definatly agree The new sight really is bad. I waited a few months to say anything & gave it a chance but in the end.

It Really does suck. 

Reply by
Lachdanan

1 Contribution
71 People Helped
Helpful to 71 out of 79 people

I agree this new format is pretty bad.  I thought the old format was 100 times better than this new one.

Reply by
caford74

1 Contribution
0 People Helped

This site has turned into a a vehicle to resell credit cards, insurance and personal loans. With the exception for supplying a credit score it sucks. I used to feel this site was here as a helpful tool to help increase and learn how to manage credit. Many of people will get themselves into a worse credit situation if they follow the reccomendations of this site. It's sad. 

Reply by
poohwife

1 Contribution
0 People Helped

I just recieved all of my credit reports and this site doesnt list all the accounts that are on them. As a matter of fact, it's not even close to having the right information that is on my credit reports. They should not be able to have this site if they are going to keep putting information out there that isn't correct. 

Reply by
stev12345678

2 Contributions
16 People Helped

Enter Your Reply

Is there a way to see all of the accounts?  I can't find it

Why would they take away the best feature?

Reply by
lahoma1974

2 Contributions
46 People Helped
Helpful to 0 out of 1 people

please bring back the old one this one sucks

Reply by
mjpuckett

1 Contribution
0 People Helped

I totally agree

Reply by
Cshag

1 Contribution
0 People Helped

This new format SUCKS.. cannot get any information I need- All you see is advertising .. has anyone found a new site with better info, like CreditKarma used to have?

Reply by
Barts71

3 Contributions
1 Person Helped

Enter Your Reply I agree ( eould like to see the old site back

Reply by
pypper01

2 Contributions
1 Person Helped

Enter Your Reply

I agree. I want to see the list o my creditors......

Reply by
rinkadink40

1 Contribution
0 People Helped

Enter Your Reply  I do not like the new format either.  Why is it when something works someone always comes along and changes it???  Please bring back a forman I can get more use out of.

Reply by
cordory

1 Contribution
0 People Helped

I agree, I found the old format much more useful. Don,t go to the site much anymore. Not able to do a quick check on accounts.

1 Contribution
164 People Helped

new, but not better

Helpful to 164 out of 180 people

I agree the new format is no where near as good as the old one.  I used to be able to look at the history of a single account.  Now all we get is the credit report for all accounts.  While it is nice to have two scores shown, that could have easily been accomplished with the old format. Another case of newer does not mean better.

Reply by
Captcrunch

1 Contribution
80 People Helped
Helpful to 80 out of 88 people

 I really enjoyed the ability to watch account balances decrease over time....good motivation

Reply by
cashsarah2

2 Contributions
39 People Helped
Helpful to 39 out of 45 people

I agree.  Really no uss to use this site.  Too hard to maneumver or respond.

1 Contribution
157 People Helped

New Site

Helpful to 157 out of 180 people

It's bad, I don't like it at all.

Reply by
dennisbloxham39

1 Contribution
126 People Helped
Helpful to 126 out of 144 people

The new site sucks and is not user friendly at all!!!!!!!!!!!!!

4 Contributions
152 People Helped

New changes are not good

Helpful to 133 out of 155 people

CK's new site is really bad. I have never liked the report format used by all the bureaus, and now CK has regressed to this method. I can't see a quick view of my total card line vs. card debt - which was very convienient. Also, the time it takes to get a score update seems to increase with every new upgrade. CK will find my login rate will begin diminishing.    

1 Contribution
119 People Helped

Not a good format

Helpful to 119 out of 131 people

Absoulutely. I used to visit CK every week to check on my debt payment progress. THere was a nice graph associated with each debt and I was able to see how quickly I was paying each debt down. Now I have to struggle and work to figure anything out. There is no lack of credit cards to sign up for though. It seems like 50% of the page is covered in  advertisements now. I MUCH preferred the old format. Credit Karma, please listent to these complaints and revise your website.

4 Contributions
118 People Helped

New site

Helpful to 109 out of 123 people

Please go back to the old site, this new site does not update accounts after making payments, sometimes

you have to now wait 7 days!

Reply by
boymetgirl80013

3 Contributions
56 People Helped
Helpful to 52 out of 58 people

Several of my accounts updated faster on Equifax though they are connected to Transunion, The old version that updated your score as balances dropped was very helpful and motivating, this new version is an awful update that should be rescinded immediately

Reply by
cev2387

3 Contributions
58 People Helped
Helpful to 38 out of 43 people

It is getting worse. I made a $1000 payment on a credit card on the 5th, it is now the 30th and nothing. I miss how we used to be able to monitor the communication that Ck had with each indiviual account and check if there are any errors for the account updates. Now it seems like it's just a site used to see what CC you qualify for and provides a sign up portal. No one likes the new format.

Reply by
cev2387

3 Contributions
58 People Helped
Helpful to 20 out of 24 people

Ha, the sight can't even get something as simple as the date right.^^^^ Wow, how sad.

Reply by
cev2387

3 Contributions
58 People Helped
Helpful to 0 out of 1 people

And now it is not even posting what you actually type in. This place is a joke....... 

Site= web address

Sight=Vision.

Come on IT dapartment, get it together.

1 Contribution
88 People Helped

NOT AS INFORMATIVE

Helpful to 88 out of 97 people

Old site was much more informative and personlaized. Sorry, you have not improved with this format.

2 Contributions
79 People Helped

Most info is there, just so confusing

Helpful to 75 out of 80 people

I think the issue people are having is that they can't find the information they wanted from before, in the intuitive way they used to be able the find it. The fact that the info is there is one thing, but that doesn't change the fact that the redesign is incredibly user-unintuitive. It's structured in a way that the pathways to get to the information don't make sense to most people, with subsections placed seemingly randomly within vague page names and areas you wouldn't think of. It's just plain badly designed and should be addressed, since I think all the people who are complaining would agree that the old site was a very useful resource. You should listen to your customers and make their experience easier, since that's why people come to the site in the first place. If people can't find thebasic information they're looking for without going into the Help section and starting a forum topic, then visiting the site becomes more hassle than it's worth. I agree with them completely and visit the site far less these days.

A feature I cannot seem to locate anywhere is a collection of your upcoming due dates for your accounts. If it exists, it is not anywhere I have looked. If it doesn't exist, I believe that would be and incredibly useful feature, one that I cannot believe the site designers didn't think of (if they didn't).  For people who are trying to rebuild their credit and pay off multiple accounts in an efficent way, a one-stop shop for due dates would be fantastic to help plan for the effective distribution of payday funds. 

Thanks!

Reply by
cisco50

3 Contributions
14 People Helped
Helpful to 14 out of 16 people

I truly beleive that the owners of this sight did not draw the anticipated business in new credit card subscriptions and so in turn have cut web designers from payroll

Reply by
stev12345678

2 Contributions
16 People Helped
Helpful to 16 out of 19 people

Enter Your Reply

Is anyone actually listening to these complaints?

Reply by
Whut

2 Contributions
0 People Helped

Enter Your Reply  New design is terrible, the information is there, you just have to hunt for it!!! 

2 Contributions
64 People Helped

Helpful to 64 out of 71 people

I hate it too, its so useless. I cant even see when the bank wil be reporting to credit bureau. Poor features.

Reply by
walkfoxfire

1 Contribution
24 People Helped
Helpful to 24 out of 27 people

I'm with you on this one....I really like the fact that I could see the date the bank would be reporting.  I hope they bring it back, I found it very useful. Enter Your Reply

1 Contribution
47 People Helped

Helpful to 47 out of 59 people

The information is still all there, but it isn't user friendly. I like the idea of having two credit scores, but it needs to be organized in a better manner.

Reply by
gabugg52

1 Contribution
19 People Helped
Helpful to 19 out of 24 people

Enter Your Reply

The information is still all there?   Where?  I can't find my loan balance....

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