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Ivy98

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Collection Agency won't accept my payment after unknowingly paying the settlement balance.. HELP
I received a letter from Ad Astra recovery about a debt owed to Speedy Cash the letter stated I could pay the original balance and the account would be removed from my credit report but it wasn't ..I found out I actually paid the settlement balance and when I called to ask to pay the remainder to have it removed the rep told me I couldn't pay it and it wouldn't be removed... I'm lost because I thought they were in the busy to make money and over charge on fees?? What should I do? I want it removed and paid off

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