The application process is the simplest business transaction I have ever completed. I applied in a few minutes with very basic information and a copy of my driver's license. A couple days later, my loan was approved with exactly the terms that were promised. The loan was funded a few days later after friendly and helpful calls from Sofi representatives explaining the process and answering my questions. I wish I was treated with such respect and transparency by all companies I do business with.
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SoFi is terrible. They no longer provide student loans and now focus on refinance, and they have basically just given up on their student loan product. SoFi lost all record of my 15-yr student loan with them and refused to speak with me because they said I didn't have an account with them. I had to file a formal complaint with the Consumer Financial Protection Bureau in order for them to acknowledge that they lost my account.
SoFi represented to me that they had a standard in-school deferment option... but that was a lie. I submitted an in-school deferment request when I started grad school this fall and was told that not only do I have to continue paying interest on my loan while in school, but I also have to submit a new loan deferment request with the same information every 3 months. But that's not even the issue because the max deferment period is CAPPED. This is nonsense.
I have a pretty good interest rate with SoFi, but I'm actively looking to refinance because I'd rather pay more with a more transparent and less predatory lender.