SallieMae Student Loans Reviews

1.0 out of 5 stars
6 Reviews

From Product Users in the last year


Application Process

2 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

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These reviews were written by current and former product users in the last year.

May 10, 2017
VERY angry and disappointed
SallieSucks Product User

Sallie Mae is polite when they are getting your money, but are very rude, mean, and hateful when you are late on your payment, need help from them, if your considering deferring your loan, or some other form of struggle. They have the worst customer service I have EVER eperienced.

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Apr 22, 2017
They steal from customers.
Anonymous Product User

They steal from customers.

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Apr 17, 2017
Worst lending institution ever!!
paujos Product User

They're liars. They have increased my interest rate 3 times in less than a year! They try to say it's due to using LIBOR! They're pathetic and don't believe a word they say. I read so many bad reviews, but decided to trust them. The worst mistake ever! Don't do it! You'll be sorry. They prey on people with poor credit! They're disgusting and predatory lenders! 

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Oct 27, 2016
Anonymous Product User

they do not check to see if the loan was part of a fraud   If the persons name on the loan really signed or knew about it

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Sep 12, 2016
The most God-awful company in existence!
Anonymous Product User

The worst company I have ever dealt with! I have called 10 times regarding a single request and not only has it not been resolved, the customer service reps are rude, dishonest and extremely incompetent. If they don't want to deal with a complicated situation or a frustrated customer, they literally hang-up on you! AVOID AT ALL COSTS!!!


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Sep 01, 2016
Anonymous Product User

They lie! 

I was sold into the interest only repayment program while my daughter is still in school. The rep stated I could cancel it whenever I wanted or needed to. Guess again! Now I lost my job and the account cannot go into foreberence with this option!!

Even though I set up the payment plan and it's coming out of our checking account, they need my daughter's permission to cancel the automatic payment option!

I used to audit collection agencies for a large international bank; they weren't this bad!!

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