Navient Student Loans

1.7 out of 5 stars
10 Reviews

From Product Users in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1.5 5

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These reviews were written by current and former product users in the last year.

Mar 29, 2017
Anonymous Product User


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Mar 20, 2017
Anonymous Product User

shouldn't be in business, would rather you pay the loan and ruin your future than help you at all.

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Mar 16, 2017
Anonymous Product User

I had my student loan through my college. I never wanted or needed Navient. Then my college sold my loan to Navient and I was notified long after the fact. Now they will not leave me alone and keep trying to get me to pay $1600/mo. I live on a teacher's salary, so that was laughable. They kept telling me I needed to submit 3 different types of forms (which were almost impossible to find on their "user-friendly" site). And through all of this, I kept making $200 payment that somehow never got credited on my account. I hope this lawsuit runs Navient out of business for good!!!

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Mar 19, 2017

My daughter has had the same experience with this company...Set up automatic payments only for them to either not take it out or take it out twice...Then the phone calls would start😡...Finally...after 4 or five years they might have this corrected😮

Feb 15, 2017
Completely horrible company.
effnsl Product User

I graduated in 2011 and even with a bachelors have struggled to find a decent salaried job. My loans with navient alone are over 400 on top of loans I have with another company. Even after showing proof of financial hardship and providing my other expenses, they refused to work with me in lowering my monthly payments and told me to "figure it out." And then they proceeded to cut me off mid sentence, sarcastically say "have a great day" and hang up on me. Completely unprofessional, inflexible and money hungry company. I would never in a million years use this company again or recommend them. They've been a nightmare. 

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Jan 10, 2017
Never Ever do business with Navient.
Anonymous Product User

They will never work with you, they will raise interest, they will HARASS you endlessly.  They own you for the rest of your life!!!!!

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Oct 30, 2016
Student Loan
Anonymous Product User

Just started to pay my student loan off, and so far they have been willing to work with me on issues of repayment. Very prom

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Oct 23, 2016
Please don't deal with Navient!
Anonymous Product User

Let's say I have a loan balance of $4,500. And you know what!! The interest charge is almost 50 cents appears daily. Total of interest monthly is almost $15. Even I tried to pay off the balance, it takes more than 5 days to process, BUT at the same time the interest charge is still charging every single day which is I still have to pay for the remaining interest after paying off the loan!!! They are trying to steal your money instead of helping you!!! If you are students especially ASIAN, DON'T DEAL WITH THIS FREAKING COMPANY!! 

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Sep 01, 2016
Stop. Shop elsewhere parents!
Anonymous Product User

Loan rates are compariable with other options.  The problem is when time comes for payback.  They are not willing to work with the student to make the payments more managiable for them.  Sallie Mae will work with you on payback options.  Even those these guys are a spin off of Sallie Mae; they are no longer associated together and have cut ties.  My child wants to pay back these loans on their own without despending on us.  These guys are not working with my child.  They say I as the parent should pay this back.....this is after they set up managable terms, drafted the first payment, and forgot to call back to let my child kno w they decided that the parents could pay this back.

Very unprofessional.

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Jul 04, 2016
Navient not appearing on credit report
AMMMSW Product User

Dept of Education appeared for my student loans, but Navient doesn't for some reason. Very disconcerting song as how I will literally be making hundreds of payments that don't appear to be helping my credit score.

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May 18, 2016
Better than Sallie Mae
MTB1218 Product User

Since they took over from Sallie Mae the people are better and finding solutions than harrassing you. Not sure if I would recommend them, but better than Sallie Mae ever was!!!

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May 28, 2016

I am a "CO-SINGER" for my "GRANDDAUGHTER" I got stuck with it and I cant clam it on my **** tax! IT sucks and they "WELL" not work with you

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