Earnest Student Loans Reviews
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Customer service is deteriorating
I've been a student loan refinance customer with Earnest for over 2 years, and the first year and a half was great, but I think their customer service and online experience has deteriorated since they were acquired by Navient. The loan process was easy, and during the first year I could easily resolve any issues with a customer service rep over the phone, email, or text message. That great service has changed dramatically over the last few months. Reaching them by phone is a waist of time: I've called on multiple occasions and waited on hold for twenty minutes only to be disconnected, and it's taken over a week to get any type of email response.