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2.0 out of 5 stars
1 Review

From Product Users in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

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These reviews were written by current and former product users in the last year.

May 24, 2016
Massive interest rates with no flex.
Anonymous Product User

This company is one of the most frustrating companies I have ever dealt with. My rates from this company started at 9.5% and went up to 12%. They refused to let me refinance at a longer term. When I consolidated with another company they sat on the refinance until the day after my autopay went through and then said it would take up to 60 days for me to get the refund on that. They are very slow at getting around to anything. I'd say that this was normal for such a large company, but they way they do anything is just slow. After the payment went through and I called about the reimbursement, they finally told me I was able to consolidate and refinance directly through them, which they told me multiple times was not possible. Can't decide if they are incompetent or just deceitful.

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