CitizensOne Reviews

3.0 out of 5 stars
3 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

3 5

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These reviews were written by current and former borrowers in the last year.

Sep 12, 2017
Anonymous Borrower

Processing was slow. I could choose my own payment terms. 

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Sep 06, 2017

I have a car loan through them and on 3 different occasions(latest date being Aug. 2017) they claim I've missed a payment. I always paid by debit so I gathered proof from my bank the dates that payments were made. Even the supervisors said that they counted the number of payments made and it was spot on with the amount of payments that should have been paid but their "system" shows a missed payment so that's what they have to go off of. I ended up having to pay 2 extra payments so my credit wouldn't be ruined but this time I'm contacting a lawyer and submitting a complaint with the BBB. Almost 100% of people on consumeraffairs have a similar problems as well.

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Jun 08, 2017
Better than most
jasjas85 Borrower

People should know that they are a good bank, so not only is this loan a good product, you deal with a good company. I did some research on them, and gave it a shot. Applied for $12,000 to consolidate, have a good credit score, they approved the same day, had funds available in a day or two. No worries, no hoops to jump through. Low interest rate, I could choose my own terms. Ended up paying less for this loan than all of the loans combined that I'm consolidating. Did the application on my phone, which was quick and easy. Five stars

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**Annual Percentage Rates, terms of loan, and monthly payments presented are estimated and were created based on analysis of information provided by the consumer and available rate information from lenders. While efforts have been made to maintain accurate information, the loan information is presented without warranty and the estimated APR or other terms presented do not bind any lender. Lenders generally have a range of available APRs (for example, a lender’s range might be 2% to 12%) and only borrowers with excellent credit will qualify for the lowest rate available. Your actual APR will depend upon factors evaluated at the time of application, which may include credit score, loan amount, loan term, vehicle information, credit usage and history. All loans are subject to credit review and approval. Additionally, model year, loan-to-value, minimum loan balance mileage, income, debt, etc. restrictions may apply. When evaluating offers, please review the lender’s Terms and Conditions for additional details.