Citizens Bank

3.0 out of 5 stars
2 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

3 5

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These reviews were written by current and former borrowers in the last year.

Feb 21, 2017
fast approval, funds transferred in less
Anonymous Borrower

Applied for a debt consolidation loan, got approved in less than 48 hours and funds transferred to my account in next 72 hours.

One of the few lenders with zero origination fee and low rates..

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Nov 01, 2016
Renew a Home Equity Loan

I applied to renew a 10 year HE Loan in May 2016. September 2016 the application still hadn't been determined. I was given multiple excuses such as loan office left without notice. Calls and emails to  the Copley Boston Branch were not returned. The Chairman's office tried to help. Each time more info was requested. This on a $2M Home with no mortgage and credit scores over 800.Finally it was approved but for $100K less than originally projected by the Bank based upon ratio of income to debt. I have no debt other than the HE loan which would have been more than covered by the equity in the home. Without reservation I would say "Stay away from Citizens"  I tell this story to all my friends and neighbors around the Copley Sq. area.

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**Annual Percentage Rates, terms of loan, and monthly payments presented are estimated and were created based on analysis of information provided by the consumer and available rate information from lenders. While efforts have been made to maintain accurate information, the loan information is presented without warranty and the estimated APR or other terms presented do not bind any lender. Lenders generally have a range of available APRs (for example, a lender’s range might be 2% to 12%) and only borrowers with excellent credit will qualify for the lowest rate available. Your actual APR will depend upon factors evaluated at the time of application, which may include credit score, loan amount, loan term, vehicle information, credit usage and history. All loans are subject to credit review and approval. Additionally, model year, loan-to-value, minimum loan balance mileage, income, debt, etc. restrictions may apply. When evaluating offers, please review the lender’s Terms and Conditions for additional details.