Best mortgage experience I have ever had.
Very professional, helpful, and easy to work with. Spends time with you making sure you understand all the documents.
NMLS ID# 3030
Information is provided by the mortgage lender.
Very professional, helpful, and easy to work with. Spends time with you making sure you understand all the documents.
You will be better off with someone else. Ridiculous disregard for customers. Couldn’t care less whether close happened in time. Had to speak with multiple people in multiple departments throughout the process and all seemed unprepared. Because of their negligence our closing date had to be postponed resulting in many extra nights at a hotel as well as other expenses.
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Check for ratesThey tell you what you want a head just to run a credit check in hopes to get you pre approved. The best part is you get approved on terms that you and the associate for rocket mortgage didn’t discuss! Even when you discussed the terms & details multiple times with the agent. They just tell you what you want to hear so they can get permission to run your stuff and get credit for it thru their company. Dishonest people. you been Warned. stay away! Thank You
Good customer service everything is timely. I have been with them for a few years. I'm not going anywhere.
My experience with Rocket Mortgage has been a journey of mounting frustration and utter disbelief. I had initially reached out to them with the intention of exploring mortgage options, but after some consideration, I decided to postpone my plans. What ensued was a persistent and invasive series of phone calls from Rocket Mortgage that made me feel harassed and violated. Despite clearly expressing my disinterest in obtaining a mortgage on three separate occasions, their representatives continued to contact me, displaying an appalling lack of respect for my time and privacy. It is truly bewildering that a company that claims to be a leader in its industry exhibits such a flagrant disregard for its potential customers' wishes. Not only has Rocket Mortgage lost any possibility of future business with me, but they have also tainted their reputation in my eyes. The mortgage process is inherently stressful, and the last thing any potential homeowner needs is a company that hounds them relentlessly, especially after being asked to stop. Rocket Mortgage, I implore you to reevaluate your practices and respect your customers' decisions. The modern world is built on trust and communication, and your current approach is driving people away, rather than drawing them in. Until you rectify this issue, I cannot, in good conscience, recommend your services to anyone.
Good team to work with to get the product you need. But seemed VERY sales oriented: multiple calls a day, seemed more interested in making the sale versus listening to you as the customer.
BEWARE- My experience was horrible. I called in to one the Detroit bankers and felt I was discriminated against for trying to purchase a second home. The “banker” name was Mohammed. I escalated the call and hoping I get a resolution soon.
Absolutely the best lending experience I have ever had. My Rocket Mortgage rep. went way above and beyond the call of duty to make sure I received my money.
We have our first mortgage with Rocket. Seamless and professional. Night and day obtaining a HEL. We were approved. Not prequalified but approved. Then they pulled it. Unprofessional and could care less. I used to recommend them. No more.
Responsive, convenient, quick, VA loan knowledgeable
Not very helpful. I am glad that I did not choose Rocket Mortgage. I do not recommend to anybody.
I will love to have a loan with you I really need it for my house
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