Rocket Mortgage

Reviews: Rocket Mortgage

Reviews: Rocket Mortgage

Rocket Mortgage

NMLS ID# 3030


38

Years in the industry

$500B+

Total funded loans

Information is provided by the mortgage lender.


Overall lender rating

4.0
out of 5
5705 reviews
from Intuit Credit Karma members

Most helpful positive review

Aug 20, 2022
Best mortgage experience I have ever had.

Very professional, helpful, and easy to work with. Spends time with you making sure you understand all the documents.

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Most helpful negative review

Feb 08, 2023
The Equal Credit Opportunity Act has been Violated

If ZERO was an option that's what they would've get. After paying for appraisal, sending all required paperwork I was told by Amie that I need to remove 3 disputes from my credit in order for the loan to go through. After doing so to let them know. After letting them know Zach pulled my credit for a second time adding another hard inquiry to my credit, re-requesting paper from my student loan. After email him that papers. I never heard from him. He never returned my emails or calls. In the while I missed out in the low interest rate, lost over $500, and add 2 hard inquiries in my credit. It is required under the Equal Credit Opportunity Act (ECOA) to tell me the specific reasons my application was rejected and my right was violated.

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All member reviews (5705)

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959
Sep 18, 2023
Aggressive sales

Super aggressive sales. We got quotes for a refi from Rocket Mortgage and a local lender and went with the local option. Since then, we’ve been getting so many calls from Rocket Mortgage trying to pressure us into switching. I also suspect they sold my phone number - I went for getting a couple of spam calls a day to several an hour.

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Sep 14, 2023
Cathy Barber cherry

I am a subscriber of Ro let Mortgage threw a pdf grant as well as point of queen city news a d . Y scores or so low a d the owner g of a web site and part owner of chase it's weird of the 3 business contract with no supporting agenda data

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Sep 06, 2023
Total ripoff

Charged me $500 for an appraisal. The appraisal was total garbage and had several errors. Even though my credit score is over 800 Rocket mortgage tried to lock me into an 11 to 12% interest rate. I want my $500 back because the appraisal was total trash! They are ignoring my refund requests.

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Aug 30, 2023
never got there

tryed to pull a loan on a house i had paid off to do repairs on the home they took my money gave me the run around and told me i had to do he repairs first then they would give me the loan What the hay hay i needed the money to do the repairs they wee useless after they took my money

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Aug 27, 2023
Rocket mortgage

Rocket Mortgage® may be a good option if you’re facing a competitive real estate market. The company offers a verified approval letter that may help you compete against cash offers. It also offers a choice of loan repayment terms (in a broad range), but fewer loan options than some other lenders.

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Aug 25, 2023
Rude service

Rocket misapplied a payment that I was required to make. I had to call twice to get the issue resolved and both times the customer service representative was rude and argumentative. If you never have to use customer service you will be fine, but that is unlikely.

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Aug 25, 2023
I don't Recommend this Company to anyone

I thought for a minute they were scammers. They took my information and never gave me an approval or communication, I had to call multiple times to follow up. Very disorganized company. Representatives are over worked and it shows. They do not make your first time home buying experience exciting or fun. I would not recommend to anyone. They just want your money and there are no realtors who will work with them in IN. Don't waste your time more bad than good with this company. I am only rating them a 1 star because I have to share this post. They do not deserve a 1 star. It should be a -10

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Aug 23, 2023
Don't use Rocket Mortgage!

Easily the worst mortgage lender in the business. Every time I turned around my mortgage rep changed. And they kept hounding me for information, things they needed to do themselves without bothering me. Long, unhappy, arduous process. Never again!

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Aug 22, 2023
Bad appraisal and processing time

Their appraisers are way off and this one needs to go back to school. I had to give up and go with another company after giving this company 2 trys.

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Aug 22, 2023
Bad company

Worst customer people ever dont go with them had more problems than you can imagine

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1-10 of 5705

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