ZeroMortgage

Reviews: ZeroMortgage

Reviews: ZeroMortgage

ZeroMortgage

NMLS ID# 7872


13

Years in the industry

$50B

Total funded loans

45

Days average closing time

Information is provided by the mortgage lender. Average closing time is calculated using lock to fund dates in 2017.


Overall lender rating

4.4
out of 5
113 reviews
from Credit Karma members

Most helpful positive review

Jul 23, 2021
Great mortgage lender

Honest, Professional and efficient process. Their online process is excellent. Their rates and fees were the best out there.

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Most helpful negative review

Nov 29, 2021
Not a good choice

Our mortgage was for a cash-out refi where we are walking into this at 35-40% LTV (we own well over half the house in value). The process started off quick and they pressure you for snappy turnarounds. They however are SO SLOW, weeks and weeks have gone by with no progress. Everything is forever "Under review". For several weeks we were in limbo while they were "awaiting paperwork from my HoA". I contacted the HOA several times and they had no record of it. Eventually I got the form myself and sent it over to the HOA and it was completed and returned the same day. What exactly were Interfirst doing this whole time?? Six weeks later we finally get told we are "Cleared to close" but then low and behold they start asking for more paperwork and our status still shows under review with the underwriters. It seems the literally moved the process backwards from Cleared to Close to being back in underwriting, I even have the clear to close emails. When pressed for a timeline they give vague answers or just ignore the question. I am seriously starting to regret applying here, this is not a company I feel I can trust. Ask yourself, would you trust your home to a company who treats you like this and keeps dropping the ball?

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All member reviews (113)

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Mar 14, 2023
Not at all a reliable mortgage company

I must say that if you are working with Interfirst or ZeroMortage then please take additional extra step to have another mortgage company on the stand by mode as the associate here takes 7 weeks to confirm that they are declining the mortgage because the condominium has a project to upgrade the windows and to the company thinks it will be an impact to the structural. In short, keep a back up plan as this company is not reliable. They keep changing their name every couple of years.

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Nov 13, 2022
Shouldn't be this hard

Process was very difficult to navigate with this lender

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Nov 13, 2022
Surprisingly smooth

Very good experience. Only issues was communication at times.

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Oct 21, 2022
Professional and personable

Great people to work with. Very professional and personable. Closed within the rate lock. Highly recommend them

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Oct 12, 2022
Good rate, terrible company and people.

Terrible. They tried to stall our closing at every turn with tons of excuses and we had to threaten possible litigation to get closed prior to our expiration of the loan.

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Oct 06, 2022
Dishonest

Beginning of sep 2022, I locked the rate with zero mortgage and it’s valid until 5th Nov 2022 as per their loan estimate. Today they told me that they cannot honor the loan estimate and rate lock what they agreed already and go with today’s rate which is around 7%. I am going to lose the property and earnest money because of them. Please don’t go with them.

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Sep 25, 2022
Best in class service, competitive rate and transparency

I have recently closed my house with Zero mortgage. I couldn’t really ask any better than what they have provided. Very competitive rate, practice in response, transparency in terms of all the cost, you name it. This was my 3rd mortgage, and the best experience so far. I highly recommend them to anyone who wants a frustration free experience throughout the process.

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Sep 12, 2022
Great Experience with Interfirst!

Create overall experience. Everyone was super helpful and had everything ready to close a few days early.

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Sep 12, 2022
Great experience! Friendly staff and great rates

Entire process was easy. I felt like everyone on my team worked together to get me the best rates possible while meeting my needs. I've been with my personal bank for 15 years, and they wouldn't even try to match the rates Interfirst gave me

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Sep 11, 2022
Refinance nightmare

Underwriters on loans want non relevant information from customers.

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1-10 of 113

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