Mortgage officer and team were really helpful with the process and explaining various terms and clauses. Got a better rate than any other lender at that time. Will recommend this for someone who is okay with online mortgage.

To many people working on the account can’t talk to anyone in person in under writing

This is our 2nd loan experience with ConsumerDirect Mortgage/Real Genius. I had a great experience with the senior mortgage banker Phillip Blasi 4 years ago. This time, I reached out to him again for our jumbo refi need. I have done business with many mortgage brokers in the past 25 years, and I have concluded that Phil is definitely the guy you should go to in order to get the job well done. One can totally trust and reply upon his industry knowledge and expertise to take care of your financial need. Phil was instrumental in helping us obtaining the best rate possible, and even assist us with fee reduction. He has always been available to answer our concerns and put our mind at ease. For an example, Phil suggested us to rerun our credit towards the end of the refi process, and that saved us more than $10,000 in fees since our credit scores went up. We also want to express our deepest gratitude to the senior loan processor Maurleen Davidson. She is definitely THE BEST processor that one can ever dream of to deliver a smooth, flawless process. Maurleen is always so responsive, so diligently working day and night (literally speaking!) in reviewing our file. She made sure everything was in place before and during the underwriter review. She kept us informed every step of the way. The communication with Maurleen and Phil has always been fluid, clear and efficient. Though never met in person, I feel like giving them both a big hug, and say thank you again very much for delivering the best result possible in a relatively short timeframe. I would highly recommend Phil, Maurleen and Real Genius mortage to anyone who needs the best mortgage product and a 10 star experience.

Mike and Ginger were very professional and accommodating throughout the entire refinance. The communication flow was consistent and timely. The teams availability to answer questions and guide me through areas of uncertainty were second to none. I am overly pleased by my experience.

If I could give a zero I would. The most unprofessional company I have ever worked with. Spoke to mike about refinancing but told him details about our situation that would prevent us from getting approved through Freddie Mac. Due to lack of education, we couldn’t get approved and now had to run through Fannie Mae. In the mean time, the rate expired and they wanted us to pay the 1000$ rate lock. I had to argue which they finally agreed. They run us through again, and call me to tell me we’re approved sign by midnight tonight, no details. I login in there’s unexplained charges in the loan plus they wanted us to bring money to closing which we had discussed we weren’t going to do that. They worst company I ever worked with.

Refinancing my mortgage through Consumer Direct was awesome. Alyson Finn and Ginger Griffis were outstanding to work with. They really focused on providing us exceptional service and I couldn't have asked for a better team. I would give them 10 stars if I could. We saved a lot of money going through them.

Really a half star Unprofessional slow uncaring won’t be accountable for many many Mistakes and cost was increased by 19,000 due to the poor processing staff delays. I say donot suffer thru with these people they abuse the innocent public

Great rates - actually got money back for refinancing due to a big lender credit. Ive happily used them twice and referred others.

Refinancing went smoothly. Mr. S. Davis was easy to work with and kept me informed.

They were easy to work with, quick and efficient. My loan was processed and completed in a timely manner.