Southwest Rapid Rewards® Premier Credit Card Reviews

Approval Odds

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3.2 out of 5 stars
17 Reviews

From Cardholders in the last year

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Application Process

4.5 out of 5 stars

Customer Service

4 out of 5 stars

3 5

Card Details

  • Balance Transfer Intro APR Not Applicable
  • Balance Transfer Regular APR 18.24% - 25.24%* Variable
  • Annual Fee $99
  • Purchase Intro APR Not Applicable
  • Purchase Regular APR 18.24% - 25.24%* Variable

Most Helpful Positive Review

May 04, 2018
best credit card ive ever had
brianrss Cardholder

don't carry a balance but use it to pay bills you normally pay every month ,then fly for free !!!

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Most Helpful Negative Review

May 22, 2018
Don’t believe the sign up rewards
pend1393 Cardholder

I applied for this card in Jan 2018 was immediately approved for a 12,000 credit limit. However the sign up bonus was 50,000 if you spend 2,000 in the first three months. I spent well over that amount and only received 10,000 points when I called about it they said the offer changes at random so instead I got 10,000 points for 500 dollars spent. Basically they can change it and there is absolutely nothing you can do about it. 

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These reviews were written by current and former cardholders in the last year.

Apr 06, 2019
Excellent for travel!
S2000Camaro Cardholder

I got this card with the offer of a companion pass and 30,000 points when you spend 4k in 3 months. I did that and IMMEDIATELY received both perks. I've also traveled to Mexico and Honduras with this card and had 0 issues using it. So far I'm happy! Look at all the negative reviews.. People angry that they didn't pay their bill and blown away that there were consequences..?

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Mar 30, 2019
lindagreg22 Cardholder

I saw a very good approval and applied. I was approved for. $17K. SO FAR SO GOOD

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Mar 20, 2019
Benefits don't really exist
ThunderJim Cardholder

The credit for early check-in apparently isn't real

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Apr 15, 2019

You get reimbursed for upgraded boarding at the gate, not early bird check-in. They are two totally different things. It works, and you get credited as soon as the transaction posts to your account.

Apr 15, 2019

Also, isn't that for the Priority card rather than this one?

Dec 30, 2018
Excellent card to have
Wegens Cardholder

Easy approval and starting me with great credit limit 

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Dec 14, 2018
TashaHop Cardholder

Account was opened for 3+ years with no late payments until my first 30 day late due to me having a baby and wasn’t aware the payment was not sent. I called customer service asking them why my account was closed after ONE missed payment. The representative did not give me a real answer but said that if I can make the past due balance they will reopen my account since it hasn’t been closed for more than 30 days. THAT WAS A LIE! The representative con me into making a payment thinking that I would be able to reopen my account but instead they ended up saying there is nothing they could do as it was the bank who closed it. Customer service is horrible. At least congratulate me on having a new baby instead of focusing on getting money.

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Dec 23, 2018

That's why i always pay my cards due date before the due date you can also sign up for auto pay for credit cards.

Mar 18, 2019

Congrats on baby!

Oct 28, 2018
5 star card!!!
Liam16 Cardholder

I originally applied for this card to help my daughter earn some rapid rewards points. I honestly was not expecting to get approved. Approval came back quickly with a $4500 CL. I earned my 40K rapid rewards points about a week after hitting the $1000 spend within 90 days.  My daughter earned her referral points about a week after I got my approval. 

Will continue to keep this card in my arsenal. 

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Nov 21, 2018

Wow what was your score?

Dec 11, 2018

What was your score?

Oct 16, 2018
Pay Attention To The Negative Review
LoniBarrett Cardholder

Chase has the worst customer service I have ever experienced. They canceled my personal and business credit cards for no obvious reason and they would never give me an explanation. I can only assume they didn't like the fact that I was purchasing cryptocurrency. I tried to resolve the matter through telephone calls and written correspondence but nobody would even talk to me about it. As a result, I refuse to ever do business with Chase Bank EVER AGAIN! Think it would never happen to you? Well, I have a great income, a very high credit score and have no late payments in the past 20 years or so. Pay attention to all the negative reviews and save yourself the aggravation. You know who didn't cancel my credit cards and I still have a great relationship with? American Express, Bank of America, Capital One and Wells Fargo. These are all much better banks to deal with. 

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Oct 28, 2018

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Apr 22, 2019

The credit card is not for investing in any kinds of stock, your hustling with the banks money and putting them at risk by doing so. Go figure!

Oct 09, 2018
worst experience ever! Stay way!
tkimfila Cardholder

They closed my account for not receiving payment which I did pay. It dropped my credit score for from 735 to 623! I called the customer service explaining to them that I was not aware of it cause I always paid on time. They said there is nothing they can do. I can’t even apply for credit cards cause they messed me up.

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Oct 10, 2018

If you paid by mail that's why if you goto your online account and pay there 4 days before due date you got no problems if you still got problems you can call 1-800-notfair and they might can help the credit score you can get fixed call the credit bureaus if all else fails call the cfb and report the problem.

Oct 10, 2018

Hi just remembered show something on youtube about that card if you have a chase card its going to be hard to get approved check out the youtube videos for the southwest rapid rewards premier card it might save you from hurting your credit score by 5 points cause 5 points is what it is for a hard pull.

Jul 09, 2018
Don't believe promo offer
MomoMalady Cardholder

Don't be fooled. You may see that there is a promotion offering 40,000 or 50,000 points for signing up and spending 1 or 2k in the first three months. Instead, you will receive 10,000 points. If you try to message them or call them to recieve the missing points, they will tell you that at the time you signed up they were only offering a 10,000 point bonus, EVEN THOUGH IT CLEARLY STATED 50,000 points! Your complaints will fall on deaf ears, and your concerns brushed aside. This is a scheme to make it seem like a much better deal than it actually is. 

I enjoyed other aspects of owning this card, but I just can't recommend this to anyone knowing how dishonest Southwest and Chase are being with these promo offers.

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Jul 16, 2018

I got 50K but I had to ask Chase to honor it. Otherwise I probably wouldnt have gotten it. I spent 2K in the first 2 weeks lol

Aug 20, 2018

I have the Plus and the Premier card and both promotion points were honored automatically. I'm sorry this wasn't the case for you. :(

Sep 11, 2018

Did you call them prior to opening an account with them? Or did you do it after? There is so much of the opposite that your saying on this site. So I want to do it right before I apply for this card

Sep 26, 2018

I received my bonus problem at all. I love this card.

Oct 10, 2018

you have to spend 25000 in a year to get the 50000 thats what there web site says after you spend a 1000$ in the first month you gotta pay off that 1000 dollars before the 3rd month.

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Sample Size: 322
Data Created: February 02, 2015

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Southwest Rapid Rewards® Premier Credit Card