I've been a gold cardmember for over a year now and I couldn't be happier with the experience I've had. I just returned from a trip where I utilized my Priority Pass at the airport (as I often do) and the concierge feature on the Luxury Card app and I have nothing but positive things to say about this service! It was quick, reliable, very easy to use and super helpful. The concierge was very professional, answered all of my questions in a timely manner and assisted me with exactly what I needed. I was very impressed. I'm also very pleased with my card in general and the cash back feature and point redemption. I also REALLY love that this card offers an annual $200 air travel credit along with a Global Entry & TSA Pre Check application credit. I took advantage of that immediately. I highly recommend this card!
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