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First Progress Platinum Elite MasterCard® Secured Credit Card

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Ratings by Category

Application Process
Customer Service
Cardholder Ratings
2.5 5

Card Details

  • Balance Transfer Intro APR Not Applicable
  • Balance Transfer Regular APR Not Applicable
  • Annual Fee $29
  • Purchase Intro APR Not Applicable
  • Purchase Regular APR 19.99%* Variable

Most Helpful Positive Review

Oct 05, 2013
Good card for rebuilding your credit
Anonymous Cardholder

This is a great company to rebuild a solid credit history. I admit their website could use updating, especially when it comes to making online payments. Every time I've contacted them, they are very friendly. I've had this card for 2 years now with a 2,000. Cl. Just make sure you pay off the entire balance 10 days before due date, and watch your credit score rocket.

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Most Helpful Negative Review

May 26, 2015
Good if you can't get a card otherwise
josephcmcclain1 Cardholder

I applied and was approved for this secured card in January of 2014 after a bankruptcy. The good things to say about this card: It can be used to rent a car, there is a grace period, it reports to all 3 credit bureaus, annual fee is reasonable, and the customer service isn't outsourced overseas. The reasons why I closed this card: It doesn't graduate to an unsecured card, there isn't an option for paperless e-statements, the only way to pay the account is by snail mail or your bank's billpay. There is a long payment hold if you mail a check. There is a 70 day period before you receive the security deposit back. As of the time of this post, 70 days haven't passed since I closed the account.

I opened 4 secured cards all at the same time. First National Bank of Omaha, First Progress, Opensky, and Armed Forces Bank. If you can qualify, FNBO is my favorite. They post payments right away, the card has Collision Damage Waiver for car rentals, customer service isn't outsourced and I graduated to an unsecured in 9 months, automatically. Opensky didn't do a credit check, posts payments right away (took a few months payment history) and can be used for car rentals. Armed Forces didn't do a credit check either, but their secured card can't be used for car rentals and they hold all payments for 5 business days though they claim they'll upgrade cardholders to an unsecured card when they qualify.

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Reviews (59)

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Oct 18, 2016

I had 2 First Progress secured platinum cards, $300 for 1 year, $200 for 8 months. The web site is a little odd but adequate to see what needs to be seen with credit. The application process
went quickly and less costly than many others.

My credit report improved very rapidly and I was able to close the accounts and get my cash deposits back within the time cited above. I had the help of their phone representative that
did everything for me and was quite helpful with good advice. I closed it while having balances which left me with a portion of my deposits to be sent by check. This was great.
I got the remainder of my deposits in a week or 10 days less than expected.

I highly recommend this company. It is a reputable firm. Doing business by phone is much
better than trying to work on the web site after your application is approved and you get
your cards.
I would not hesitate to do business with them again if needed. I'd do business with them before any other company.
San Antonio Texas female customer

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Sep 16, 2016
Rimera13 Cardholder

This is a scam! Buyer beware, you can't make payments over the phone or talk to customer service. You can only mail checks to a P.O. Box. Probably a way to steal youe information. Sent them $300 so I could fix my credit, now I'm paying more than that to a collection agency. Well, at least the collection agency lets you pay over the phone!

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Jul 13, 2016
Easy Process!
JackRich01 Cardholder

I applied for the card on July 2, 2016. My security deposit was $300 and I paid another $19.95 for express shipping. I was approved on July 4, 2016 and received my card in the mail on July 13, 2016. I registered my card online where you can make payments to your account. All I have to do now is be responsible with the card. Haven't called customer service yet so I don't know how they are.

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Jun 02, 2016
Perfect for Rebuilding
brittanygc Cardholder

I've had this card for about 4 months now. I try to keep my balance low and pay it down to 30% utilization or less each month. I like to carry a balance of some sort into the new month so it shows some utilization. My score has went from around 420 to 577 in those 4 months. I've also had 2 collections fall off my account in that time. Looking forward to it continually increasing so I can apply for non-secured cards. May also add another of these soon so my score will increase faster.

Payments are quick and easy! I use my bank's online bill pay and payments are sent electronically to First Progress - posting the next business day. Super convenient!

Also - once I made the deposit, I had my card within 10 business days, so seemed pretty fast compared to what others have reported.

I haven't needed to use customer service yet - so I don't have a comment/opinion on how well it is. Overall I really love the card for what it's doing for me and the purpose I needed it for. A+ Would recommend.

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Apr 08, 2016
First Progress, Secured $300 Limit
wendyreeves Cardholder

Watch out! This card is usery! I just checked my credit report only to find that First Progress notified Experian that I am 30+ days late with a $29 annual fee. I called, trying to figure out why I hadn't received a statement. Mikaela told me they email my statements to my personal email address. WRONG. Have NEVER received a statement via email from them!  (I never use this card, only opened it 3 years ago to establish new credit) I went beserk! I insisted they provide me with an electronic receipt showing they did, indeed, send that email. Alec, the supervisor, said "We can't do that'. I hate to tell you, Alec, your IT Dept can absolutely provide me with an electronic receipt. I also asked 'Alec' the supervisor to provide a retraction to Experian, advising them that it is their fault that this did not get paid (the annual fee, not charges). I AM FURIOUS! And, I will be forwarding this entire situation to my attorney. As someone who has worked very hard the last 3 years to build and sustain a credit rating of better than 717 - it has dropped to 654 because of this! I am sure I am not the only person who has been surprised by First Progress. I am going on social media to let this be known. UNBELIEVABLE!!!!

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Aug 29, 2016

This is just like everything else now days..they expect people to be uneducated about how finance and credit works..that way they can take advantage of your ignorance...that's how they make money..I've seen this card company's television commercial..saying dumb crap about how they care and hope for your financial success...BULL ****.

Sep 18, 2016

They are not required by law to send you a statement. You, however, are still obligated to your debt regardless of whether or not you receive a statement. You knew about the annual fee when you applied, yet you made no effort to pay it for 3 YEARS. There's really no excuse. Now don't get me wrong. I've been screwed over by banks more than once and I'm not usually one to defend them. But in this case... come on dude.

Oct 14, 2016

Wendy, this happened to me as well.

They sent statements every month until the annual fee was due. Brad, it may be true that its not required by law, however, for a card claiming to help people trying to rebuild credit, a statement showing what you owe when it is owed is expected.

I didn't receive a statement until my fee was 90 days overdue. They sent statements every month prior to the annual fee showing I owed $0. This makes no sense, to send statement when you don't owe, and then to neglect to send one when you do owe.

Fact is, they are not interested in helping consumers. They are interested in preying on them. They do not notify you of the annual fee because they want to collect late fees. This is their scam.

Whats worse, I requested my account to be closed as soon as I found out what they did. I received statements for the next 2 months, so again I requested they close my account. I received another statement the following month, and then finally a notice saying my account was closed. Checking my credit report, they reported that THEY closed my account when my account was 90 days overdue. This is an blatant lie. They had no desire to close my account. Not only did I pay all the fees immediately upon being notified, but they continued to send statements showing $0 owed for 3 more months. They are trying to punish me for closing my account with them. I also have not received the remaining balance on my card yet.

Apr 04, 2016
Good for building credit
Anonymous Cardholder

Got approved right away 

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Apr 03, 2016
AliaJackson Cardholder

I got pre approved for this card through the "open sky" application. I opened this card with a deposit of 500$. Reports to CB's easy and monthly. Can only make payments through your bank account which takes longer. So keep that in mind when youre getting close to your payment date. I've always paid off by balances weeks before they were due. This isnt a card that benefits your later (via Cash back, credit increases, secured to unsecured) So i just have it to bump up my total number of accoutns on my Credit report. I don't even know how to contact costumer service. And I cant see my spending activity online either.

Good not great. Just okay.

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Feb 14, 2016
great for rebuilding
Anonymous Cardholder

I applied for this card when my score was 403 . This was about a year and half ago. Sure they have fee's but in the end they are helping you build up what you ruined yourself... I am now a 605 credit and this card has helped a lot. Just make sure to make your payments a couple days before hand with buill pay so you can have it reflect before they charge you a late fee...

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Nov 28, 2015
Anonymous Cardholder

There is a 10$ charge for payments made over the phone if you want your payment to post the same I guess this is what you have to put up with when you're trying to build your credit.

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Sample Size: 4,144
Data Created: February 02, 2015

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First Progress Platinum Elite MasterCard® Secured Credit Card