Citi® Double Cash Card Reviews

Citi® Double Cash Card Reviews
Approval Odds

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3.7 out of 5 stars
97 Reviews

From Cardholders in the last year

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Application Process

4 out of 5 stars

Customer Service

3.5 out of 5 stars

3.5 5

Card Details

  • Balance Transfer Intro APR 0% for 18 Months
  • Balance Transfer Regular APR 15.49% – 25.49% Variable
  • Annual Fee $0
  • Purchase Intro APR Not Applicable
  • Purchase Regular APR 15.49% – 25.49% Variable

1 star reviews (22) See All

These reviews were written by current and former cardholders in the last year.

Nov 25, 2019
Charged interest and not sure why.

I was charged interest on my bill when I paid MORE than the new charges that month. I also made an additional payment and thought it would go to the balance I transfered with a 0% APR for 6 months but it went to the current charges instead. The customer service rep explained why but it didn't make any sense. I never had that problem with any other credit cards. Plus there is NO option to apply the payment to your transferred balance so your payment always goes to the current balance, even if you don't want it to.

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Nov 26, 2019

Yea same thing happened to me. First time ever being charged intrest and I have like 7 other cards I use

Oct 21, 2019
rae1975 Cardholder

Don't bother applying for this card to do a balance transfer especially if it's a large transfer! It's not worth the hit as an inquiry! 

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Oct 16, 2019
Great perks, trash customer service.
AbigailKay Cardholder

My first purchase was 11 dollars for some medicine. My second purchase for gas, locally, was rejected for fraud reasons.

Call in, give all my info, and because some arbitrary text messaging thing "can't send" to my sprint phone, the card is further locked til I get some piece of mail from them.

2 years with Discover and Capital One, never had a single issue.

Absolute trash.

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Oct 10, 2019
Ballonga707 Cardholder

For the love of all things holy, do not get any citi card. They have the worst customer service I have ever experienced ( & I have 15 credit cards). Their website/App has been down for over a month & they just have been saying to try again in 24-48hours for weeks. DON'T EVER GET CITI.

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Nov 03, 2019

Update your phone app browser!! Never experienced such thing as a 5 year citi cc customer

Oct 08, 2019
Moron credit under writers
Gvme Cardholder

I applied solely for a balance transfer card. I didnt mind the 3% fee, but needed a credit limit of at least $7k, they first approved me for $1,700. You kidding? My other best buy card is $ i reapplied for a 7k credit limit increase. They denied me completely. I cancelled the card immediately. I have perfect payment history, established available credit, 2 cars, which i pay down every month, never miss a payment, and now i have 2 inquires on my credit, gonna try dispute it, dont even try, this card is GARBAGE...and the underwriters are complete morons!!! Ill take my business elsewhere.

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Oct 10, 2019

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Sep 28, 2019
Pcarfor Cardholder

Absolutely awful customer service. Very greedy. They made a mistake and started charging me extra. Plus they made a mistake and said I was late on my payment and that screw up my credit score. They were unwilling to help fix their mistake. NEVER AGAIN. STAY AWAY if you care for your money.

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Sep 19, 2019
TiminOrlando Cardholder

From Citibank: Effective September 22, 2019, Worldwide Car Rental Insurance, Trip Cancellation & Interruption Protection, Worldwide Travel Accident Insurance, Citi® Price Rewind, 90 Day Return Protection, Damage & Theft Purchase Protection, and Extended Warranty will be discontinued and will no longer be provided for purchases made on or after that date. Coverage for purchases made before that date will continue to be available, and you may continue to file for benefits in accordance with the current benefit terms.

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Sep 20, 2019

That's been out a while. Saw it on my June or July statement.

Oct 17, 2019

US car rental insurance is still included for free with every car rental. Free coverage for up to $50K in damages.

Oct 17, 2019

Oops - nope, they cancelled it. No rental insurance anymore. :(

Sep 18, 2019
NO benefits a!! Don't use this card for
TiminOrlando Cardholder

Don't use this card for anything you want an extended warranty on because there is no extended warranty benifit at all. Don't use it for renting a car because there is no protection on that either. In fact this car has no benifits at all. I would only use this for daily shopping at grocery stores, gas, day to day things and pay off the balance each month. If you're going to buy a TV, rent a car,  go overseas (3% fee)  etc, use another card. This is a no-frills 2 percent cash back card and that is it. Customer service is BAD. You've been warned!!

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Sep 20, 2019

I don't use it for that anyway. It's for car repairs, plumbers, and any non merchandise that's not covered under 3-5%.

Oct 05, 2019

Why would you expect your cc company to provide a warranty on your purchases. Just buy the extended warranty offered with your purchases.

Sep 08, 2019
Worst customer service ever
Fran6690 Cardholder

Don’t event think to try to apply for this card. You can be disappointed by the worst customer service any bank could have. Always it’s a NO, we are unable to help you at this time. Because of the bad design of the card apps and an error that I’m sure I didn’t decide my card balance was completely paid in full without my knowledge when I just scheduled a basic payment for the cicle. Get away from this corporation. 

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Sample Size: 585
Data Created: February 02, 2015

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Citi® Double Cash Card Reviews

Citi® Double Cash Card