Good Benefits - Poor Service
I use this card a lot because I like the 3% dining cash back benefits. I’ve had the card 14 months and have accumulated $250+ in dining rewards. When it reaches $400 I’ll splurge on a dinner somewhere great after Covid. The problem I have is with my credit limit and the customer service around credit limit increases. I have a low credit limit of $750 which is weird to begin with. I charge at least that much every month and sometimes charge more, somewhere in the $1000 range. This is just for dining, groceries and entertainment. I am able to charge more than my credit limit by paying it off every month and sometimes making more than one pay off. This is consistent high frequency usage of this card every month for over a year. I’ve never been late or over limit. I have tried numerous times to request a credit limit increase and get this single reason for denial each and every time: “Recent use of this account's existing credit line has been too low.” This reason for denial is clearly wrong. The customer service issue I have lies in that this denial has absolutely no escalation path for reconsideration. I’ve written and called and talked to multiple supervisors. No way to check on what seems like a computer error. They just say there is nothing they can do about the computers decision. My household income is 6 figures twice over. My credit scores are in the 750+ range. I have no late payments or problems with other creditors. My utilization reporting is <3% across all creditors because I pay in full everywhere. To add insult to injury, I have a $40,000 car financed through their auto financing division where I make more than the required payment. I and a Capital One 360 customer and keep $50,000 cash in a savings account there. They clearly don’t value a banking/loan relationship.