Platinum Card® from American Express Reviews

After meeting the requirements of spending $5k within the first 3 months, it is now time for Amex to fulfill what they promised which is 60,000 bonus points. I was supposed to get the points in July, I didn't get it. They said august, but still didn't receive it in august. They later said I'll get it when my statement close on September 8, that date has come and gone but I'm still waiting. I got so upset and I called them again, customer service told me that they'll have to do it manually from corporate office that it might take 7 to 10 days. Ten days later I called again and they said it's been noted on their system that before the end of September. I called again about a week later and they told me a different thing that I will certainly receive the points by my closing of statement in October, that's October 8th. I am sick and tired of whatever it is that they doing. If you just wanna be deceiving your customers over a mere 60,000 bonus points I think Amex can do better than that.

The 4-star I gave you is as a result of the good experience I've had with them in the past. And that's another reason why I'm being patient. I will call them again before this month's statement closes, in case they need to be reminded. After that, I'm taking this matter to the appropriate authority. And I'll also be coming back here to edit my rating 

3 month into it they called and suspended the card wanted 3 months bank statements for a lousy 15k limit AMEX has always been conservative they are not worth a crap go to cap one venture they give 100k all day long with my income and credit 

Great Card and Customer service, don't leave home without it

I told them on my application that I spend between 40-60k a month on my card with Chase. After I made 2 purchases on this card, Amex emailed me and said they would suspend my card if I did not make a payment. I had already set up an electronic payment to be paid before the due date. That wasn't good enough for them. They will decline you for no reason, other than your spending history. Bad way to start off the first month.

Last thing I want to do is log on to see if a purachse will be declined. I have a 55k limit with Chase. They've never called, emailed or threatened to stop my ability to use the card. It's irritating and embarassing.

I have an 800 credit score and I feel like this card is handcuffing me.

i just received my card a few days ago and customer service has been outstanding.  they answered every question i have had quickly and to my satisfaction.  yes, there is a "no pre-set spending limit" but that is based on charges made and payments made.  it's a charge card, NOT a credit card.  i did inquire about a larger purchase i will be making later this month.. as of right now, i can charge just under 30k, and CS said it may be even higher after purchases n payments.  

i have also ordered 3 AU cards for family to take advantage of the perks for and extra $175.  definitely up there including the $550 annual fee.. but i think i will be able to utilize the perks available.  already enrolled in priority pass, spg, and hilton honors.. also with avis, not that i plan to rent cars often, but it's nice having it.  uber linked plus bonus membership points on shopping.  

my only advice is to be proactive on bonus point shopping combined with other offers like alaska air shopping.  double dipping on points n miles!

I applied with 740+ FICO -- don't remember exactly but I know that it was 740+ because I am really proud of having been once at 484 and now being over 70.  I don't pay attention to Vantage anymore because noone else does so I have no idea what my CK score was that day.  The $550 fee is absurd but I paid it because I wanted a card where I could earn points toward travel and I liked the no pre-set spending limit and the pay in full at month end requirement.  Additionally I have read so many good reviews about the card and I saw that I could earn 60000 points in the first 3 months which equals $600 so paying $550 seemed like a good idea.  I earned my points, but along the way there have been too many issues. Yes, it looks great and people are really impressed when you take it out of your wallet... WHO CARES!!  I have now had 3 hotel bills declined at the desk with this gorgeous card.  And just this morning while trying to use it online I was declined an $850 purchase.  In each event the reason I was given when I called customer service was that I had reached the credit limit on my card.  Wait -- the card advertises "no pre-set spending limit" so how can that be? My conversation with the customer service went something like this: Apparently, there IS a spending limit, it's just not preset... HUH?? Well, Miss, you have to establish the spending limit by spending... But I'm trying to spend right now and you won't let me.  Well a few months down the line we will adjust the spending limit if you spend on the card... HUH?? I'm still confused!  And this has happened in 2 other circumstances.  I actually have become afraid to use the card in person because I don't want to be embarassed in having charges declined on a card that weighs 500 pounds!

In case you, like me, are still confused here is the catch with this card:  It costs $550 per year and comes with lots of perks and "no pre-set spending limit".  However, the card uses "algorithms" to understand how much money you spend and evaluate your credit worthiness along the way (initial credit score is clearly unimportant which is why people under 700 can also get approved for this card).  Now I have paid my balance in full on time every month.  Yet, the card comes with many features that are cute and status-worthy but as a functional charge card, so far for me it's not very functional.   $850 is NOT a lot of money and my totaly AVAILABLE credit through other cards exceeds $50K.  Why would I ever want to use a card that I paid $550 to use that won't let me spend $850??  It makes NO SENSE.

I received an invitation for this card after having the American Express Everyday Preferred for a little over 6 months. Applied and was approved. The card arrived in a custom stamped, wooden holder which was a nice touch as it doubles as a phone/iPad stand. Signed up for all of the benefits, Uber, Hilton Honors, TSA Pre-check, Airline credit of $200, Hertz Gold, Priority Pass etc. Annual fee is a decent little chunk due within the first billing cycle but all the benefits I've taken advantage of have already surpassed the fee amount. Hotel room and rental vehicle upgrades, Airport Lounges which are really nice, the TSA Pre-check fee was credited within a few days of the charge posting. As this is a charge card, balance is due at the end of the cycle however Amex mailed me information on 2 other options of paying over time. I haven't used those as I pay off whatever the charges are as soon as they post. (This is also what I had been doing with my Amex Everyday Preferred which I would guess helped to generate my invitation to this card) I'm very happy with Amex, both of my cards have excellent benefits and perks. Don't need any other card!

I Applied with a 709 Fico and was approved instantly, and i started at a 612 fico score. I decided to put my big boy pants and take my credit seruously, so for the next year i did just that. So Started from the bottom now we here :)

$200 airline expenses, $200 Uber land Uber VIo status ,  and airport lounge access alone covers the yearly membership fee of $550. If you travel at least a few times per year. 

Applied though credit karma with odds of very good. Approved instantly. This card is well worth the fee if you travel frenquenty. Lounge access, airline credit, boingo membership and Uber credit in addition to other benefits such as spg gold and Hilton gold make it a good deal for some. If you do t travel that much then I'm not sure how you make use of the perks.

I would however like that the airline credit fee be aligned with other competitors cards such as Chase sapphire and Citi prestige which has less restrictions on what you get credit for - such as purchase of tickets etc.