After meeting the requirements of spending $5k within the first 3 months, it is now time for Amex to fulfill what they promised which is 60,000 bonus points. I was supposed to get the points in July, I didn't get it. They said august, but still didn't receive it in august. They later said I'll get it when my statement close on September 8, that date has come and gone but I'm still waiting. I got so upset and I called them again, customer service told me that they'll have to do it manually from corporate office that it might take 7 to 10 days. Ten days later I called again and they said it's been noted on their system that before the end of September. I called again about a week later and they told me a different thing that I will certainly receive the points by my closing of statement in October, that's October 8th. I am sick and tired of whatever it is that they doing. If you just wanna be deceiving your customers over a mere 60,000 bonus points I think Amex can do better than that.
The 4-star I gave you is as a result of the good experience I've had with them in the past. And that's another reason why I'm being patient. I will call them again before this month's statement closes, in case they need to be reminded. After that, I'm taking this matter to the appropriate authority. And I'll also be coming back here to edit my rating