I have Citi Prestige and Ritz Carlton Rewards card when I got pre approved for Amex Plat. At first I thought the pathetic MR earning potential and high AF are enough reasons to turn down the offer, the Gold status in SPG and Hilton did catch my eye. The $200 airline credit is okay-ish compared to the $250 I get from Prestige and $300 I get from Ritz Carlton. The Boingo wifi is def a value added though. Overall I'm only using it as a ticket to centurion lounges now after I hit the spending minumum. This card is worth having if you have some other card that earns a higher marginal return per dollar like CSP or Prestige. Since prestige gives me Priority plus two guests and AA lounges, I really would only use Amex Plat for Delta and Centurion lounges. But to be able to hit all lounges available in airport and be Gold status in Marriot, SPG and Hilton is very attractive. Customer service is on average satisfactory, but not as lengendary as some people have advertised it.
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We got the platinum card not only for the travel benefits but also because of the supposed world-class service it advertises for when things can go wrong with travel. The platinum card perks are great but when you actually have something go wrong, the service you get is about the same as you get with any other regular credit card. My wife bought a flight from the AMEX travel site, using the card, that had a specific itinerary to fly overseas with a 7-hour layover connection in Moscow. During the flight, the airline changed the itinerary to a departure 24 hours later, and AMEX accepted it, without my wife's knowledge, and she got stuck in the airport for another 30 hours. She had her checked luggage smashed and stolen during the layover, all because AMEX accepted the schedule change. We sent about accepting the schedule change without our involvement, and we filed a luggage assurance claim with AMEX because the airline didn't do anything. It has been over 40 days, and not only have they delayed processing honoring the claims, they have called asking why they should accept responsibility for the mishap when they are accountable. It is shocking; this is the type of service I would expect from a no-frills credit card company that has free products, but not from a credit card company that charges $475 for the privilege of carrying their card. based on my experience thus far, I cannot say that this product offers anything different from other cards in terms of travel protection. You might as well get a free visa card that has the baggage assurance and normal trip protection.
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